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- Tasks: Lead client engagement strategies and drive exceptional experiences for key accounts.
- Company: Join PHMG, the world’s leading audio branding agency with a focus on innovation.
- Benefits: Enjoy a competitive salary, gym membership, generous leave, and career development opportunities.
- Other info: Be part of a creative team that values diversity and invests in your growth.
- Why this job: Shape the future of client engagement in a dynamic, employee-owned environment.
- Qualifications: Proven leadership in client engagement and strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
The Client Engagement Director at PHMG is a senior leadership role responsible for shaping and executing the strategic vision for the Client Engagement department. This role drives exceptional client experiences, fosters long-term relationships, and ensures alignment with PHMG’s organisational objectives. The Director will maintain a holistic view of department performance, identify trends and opportunities, and lead the design of innovative service frameworks. By collaborating with senior leadership and guiding Heads of Engagement and Client Services Managers, the Director will set the strategic direction to deliver measurable impact in a fast-paced, KPI-driven environment.
As Client Engagement Director, you will play a key role in shaping this next phase, influencing how we deliver value to clients and helping define what exceptional client engagement looks like in an employee-owned, future-focused organisation.
Key Responsibilities:- Define and drive the department’s strategic direction, establishing clear KPIs for Heads of Client Engagement and Client Services Managers to ensure alignment with PHMG’s goals.
- Maintain a comprehensive view of department-wide performance and engagement metrics, ensuring consistent delivery of exceptional client experiences.
- Identify overarching trends, risks, and opportunities across all service areas, leveraging data to inform strategic decisions and optimise outcomes.
- Partner with senior leadership, including Sales, Marketing, and Product teams, to align client engagement strategies with organisational objectives and PHMG’s brand promise.
- Lead the design, implementation, and continuous evolution of service frameworks and customer experience initiatives to enhance client satisfaction and retention.
- Oversee and inspire Heads of Client Engagement and Client Services Manager, fostering a culture of collaboration, innovation, and high performance.
- Regularly assess department performance against KPIs, providing actionable insights and strategies to maintain high standards of client engagement.
- Proven success in setting strategic direction and leading high-performing teams in client engagement, account management, or customer success, ideally within a media, creative, or service-driven industry.
- Exceptional analytical skills with experience leveraging performance metrics and data to identify trends, mitigate risks, and drive decision-making.
- Ability to recognise cross-team and department-wide trends, translating insights into actionable strategies that enhance service delivery.
- Thrives in a dynamic, high-pressure environment, managing multiple priorities while meeting tight deadlines and ambitious KPI-driven targets.
- Experience designing and evolving customer experience frameworks and service processes to deliver measurable improvements in client satisfaction.
- Proficient in CRM systems, data analytics tools, and Microsoft Office Suite to support strategic planning and performance reporting.
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Smart pension scheme.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Free fruit & breakfast.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG: Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Client Engagement Director (Key Accounts) in Manchester employer: PHMG Careers
Contact Detail:
PHMG Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Director (Key Accounts) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at PHMG on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding PHMG's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about our mission and can contribute to our innovative culture.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your past experiences align with the role of Client Engagement Director. We want to hear how you’ve driven client satisfaction and led teams to success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in joining our team.
We think you need these skills to ace Client Engagement Director (Key Accounts) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Director role. Highlight your experience in client engagement and leadership, and show how it aligns with our goals at PHMG.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven exceptional client experiences or led high-performing teams. We love seeing measurable impacts!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our culture of collaboration and innovation, so don’t be afraid to show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at PHMG Careers
✨Know Your Numbers
As a Client Engagement Director, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) relevant to client engagement and be ready to discuss how you've used data to drive decisions in the past.
✨Showcase Your Leadership Style
This role involves leading high-performing teams, so think about your leadership approach. Prepare examples of how you've inspired teams, fostered collaboration, and driven innovation in previous roles. Be ready to discuss how you would motivate the Heads of Client Engagement and Client Services Managers.
✨Align with Company Values
PHMG is an employee-owned business that values creativity and collaboration. Familiarise yourself with their mission and values, and be prepared to explain how your vision aligns with theirs. Show them you're not just a fit for the role, but for the company culture too.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific challenges you've faced in client engagement and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.