At a Glance
- Tasks: Consult with clients on cloud telephony systems and implement innovative solutions.
- Company: Join a dynamic tech company focused on enhancing caller experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Make a real impact by improving client communication and project delivery.
- Qualifications: Experience in cloud telephony and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller's journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the client's point of contact during the project handling their questions and providing proactive solutions.
Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the callers experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role. You will be implementing projects yourself to bring your proposed solutions to life. You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you.
Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference. Other responsibilities include assisting the Pre-Sale team with technical system capabilities, support with escalated implementation work, and contributing to improving our KnowledgeBase. You will also assist where needed with other departmental workloads during peak times.
Responsibilities:- Consulting with clients regarding alternative solutions to their telephony set up
- Creating detailed client-friendly call flow maps
- Accurate and controlled implementation and testing of projects going live
- Providing technical assistance to account management support teams
- Training and support capacity with complex casework
- Experience working in Implementation roles using cloud telephony or other similar technologies
- Confident and experienced technician working in a multitude of portal-based telephony systems
- Key Accounts experience preferable
- Familiarity communicating, supporting and consulting clients and account managements via phone or email
- Office based working experience
- Working to KPI's/set metrics
- Using a CRM and Microsoft office suite confidently
- Number porting experience preferred
- Technical skills, knowledge and experience based within Technical Implementation
- Excellent communication and administrative skills
- Excellent client communication and presentation skills
- Strong sense of urgency and comfortable closing high volumes of case work
- Project management skills
- Ability to work to deadlines and time frames
- Dedicated team player with drive and initiative
- Strong organizational and detail orientated skills
- Can work in a fast-paced, dynamic environment
Cloud Telephony Technician in Manchester employer: PHMG Careers
As a Cloud Telephony Technician, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where innovative ideas are encouraged, and you will have the opportunity to work on diverse projects that enhance your technical skills while directly impacting client satisfaction. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Telephony Technician in Manchester
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to cloud telephony. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects, call flow maps, and any successful implementations. This will give you an edge when discussing your experience with clients.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Cloud Telephony Technician. This will help you articulate your solutions and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s the best way to stay updated on new opportunities.
We think you need these skills to ace Cloud Telephony Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with cloud telephony and project management. We want to see how you've tackled similar challenges in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Cloud Telephony Technician role. Share specific examples of how you've improved client experiences or implemented successful projects.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your application reflects your excellent communication skills. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PHMG Careers
✨Know Your Cloud Telephony Stuff
Make sure you brush up on your knowledge of cloud telephony systems. Familiarise yourself with different platforms and be ready to discuss how they can improve the caller's journey. Being able to talk confidently about your experience will show that you're the right fit for the role.
✨Prepare Client-Focused Solutions
Think about potential solutions you could propose to clients based on their needs. Prepare a few examples of call flow maps or system insights you've created in the past. This will demonstrate your ability to consult effectively and provide tailored solutions during the interview.
✨Show Off Your Project Management Skills
Be ready to discuss your experience with managing projects from concept to delivery. Highlight any specific methodologies you’ve used, and how you ensure seamless activation for clients. This will help illustrate your organisational skills and attention to detail.
✨Practice Your Communication Skills
Since you'll be the point of contact for clients, it's crucial to showcase your communication abilities. Practice explaining complex technical concepts in simple terms. This will not only help you in the interview but also in your future role when dealing with clients.
