Phlo is seeking a Patient Care Complaints Advisor in Glasgow to own complaints from first contact to resolution, ensuring patients are heard and outcomes are clear. You’ll triage, investigate with order history, call recordings and medical notes, escalating as needed while safeguarding patient data.
You’ll also turn findings into practical improvements, support the Patient Care Team, and contribute to a regulated online pharmacy’s learning culture. Hybrid working in Glasgow is available.
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Patient Care Complaints Specialist in Glasgow employer: Phlo
Phlo is an exceptional employer located in the heart of Glasgow, offering a vibrant work culture that fosters collaboration and innovation. As a Software Engineer, you'll enjoy a competitive salary, generous annual leave, and unique benefits like Pawternity Leave and enhanced family support policies, all while contributing to a mission-driven company that prioritises patient care and employee wellbeing. With ample opportunities for career progression and a commitment to inclusivity, Phlo is the perfect place for those looking to make a meaningful impact in the health tech industry.
