Phlo in Glasgow is hiring a Patient Care Complaints Advisor to own complaints from first contact to resolution, ensuring patients are heard and outcomes are clear. You’ll work with a regulated online pharmacy, escalating medicines or safety concerns to the right teams and turning feedback into learning.
The role involves investigating with order histories, call notes and dispatch records, writing fair final responses, and contributing to governance.
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Hybrid Patient Care Complaints Specialist in Glasgow employer: Phlo - Digital Pharmacy
Phlo is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive hybrid work environment in the heart of Glasgow City Centre. With generous benefits such as 33 days of annual leave, enhanced family leave policies, and a commitment to mental health support, Phlo fosters a culture of collaboration and innovation, making it an ideal place for HR professionals looking to make a meaningful impact in a rapidly scaling healthcare company.
