Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with customer inquiries, manage orders, and support the parts department.
- Company: Join PHL UK LTD, a dynamic company focused on efficient service and teamwork.
- Benefits: Enjoy a pension scheme, sick pay, 20 holidays, private medical insurance, and free parking.
- Why this job: Be part of a supportive team that values communication and personal development.
- Qualifications: Excellent communication skills and a proactive approach are essential.
- Other info: Participate in training courses to enhance your skills and product knowledge.
The predicted salary is between 24000 - 36000 £ per year.
Location: PHL UK LTD, Ford Farm Estate, Ford Ln, Upton Grey, Basingstoke, RG25 2RP
Hours: Monday to Friday, 08:00 - 17:00
Company: PHL UK LTD
About the Role
PHL UK LTD is looking for a proactive and organised Parts Advisor to join our team. This key role involves providing essential support to the parts department, assisting with customer inquiries, managing orders, and helping to maintain smooth operations across the business. You will be working closely with suppliers, customers, and various internal departments, ensuring efficient service and timely responses.
Responsibilities:
- Assist the Parts Manager with daily operational tasks and ensure the smooth running of the parts department
- Communicate effectively with suppliers to obtain the best prices and delivery times for parts
- Respond to customer and supplier queries via phone and email, offering excellent customer service at all times
- Manage incoming orders and ensure returns are processed efficiently
- Work closely with the service and workshop departments to ensure parts are delivered as needed
- Occasionally assist other team members with their roles to ensure continued team success
- Maintain accurate records and complete administrative tasks promptly
Meeting Summary & Development:
- Regular communication with colleagues to ensure smooth department operations and foster positive relationships
- Monthly meetings with the Parts Manager to review pricing, sales performance, and business opportunities
- Keep track of time, including break periods, and ensure all tasks are completed on schedule
- Participate in training courses (e.g., TVH) to develop product knowledge and further enhance skills
What We Offer:
- Attractive company pension scheme
- Sick pay
- 20 holidays + 8 bank holidays
- Private medical insurance
- Free parking
- A supportive and dynamic work environment
We are looking for a reliable and dedicated Parts Advisor who is keen to support the smooth operation of our parts department and contribute to the overall success of the team. If you have excellent communication skills, a proactive approach, and a passion for customer service, we'd love to hear from you.
Parts Advisor in Basingstoke employer: PHL UK LTD
Contact Detail:
PHL UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Basingstoke
✨Tip Number 1
Familiarise yourself with the automotive parts industry. Understanding common parts, suppliers, and customer needs will give you an edge in conversations during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves liaising with customers and suppliers, being able to articulate your thoughts clearly and confidently will be crucial.
✨Tip Number 3
Showcase your organisational skills. Be prepared to discuss how you manage multiple tasks and priorities, as this is key to ensuring smooth operations in the parts department.
✨Tip Number 4
Research PHL UK LTD and their values. Understanding the company culture and demonstrating how your personal values align with theirs can make a strong impression during your interview.
We think you need these skills to ace Parts Advisor in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Parts Advisor role. Focus on customer service, communication skills, and any previous experience in parts management or similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, proactive problem-solving, and effective communication. These are crucial for managing orders and responding to customer inquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PHL UK LTD
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Parts Advisor. Familiarise yourself with the key tasks such as managing orders, communicating with suppliers, and providing excellent customer service. This will help you answer questions confidently and demonstrate your enthusiasm for the position.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Be ready to discuss how you would approach supplier communications and ensure timely responses.
✨Demonstrate Your Organisational Skills
As a Parts Advisor, you'll need to manage multiple tasks efficiently. Bring examples of how you've organised your workload in previous roles, and be prepared to discuss your methods for keeping track of orders and maintaining accurate records.
✨Express Your Team Spirit
This role involves working closely with various departments, so it's important to show that you're a team player. Share experiences where you've collaborated with others to achieve a common goal, and emphasise your willingness to assist colleagues when needed.
