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For Companies At a Glance
- Tasks: Support engineers with technical plant issues and diagnose faults using service systems.
- Company: Join PHL, one of Europe's largest forklift truck wholesalers.
- Benefits: Enjoy sick pay, 20 days holiday, pension scheme, and free on-site parking.
- Why this job: Be part of a growing team and make a real impact in the material handling industry.
- Qualifications: Experience in forklifts or similar machinery is preferred.
- Other info: Dynamic office environment with opportunities for career growth.
The predicted salary is between 30000 - 40000 £ per year.
About Us
PHL is one of Europe’s largest forklift truck wholesalers. We prepare and sell forklifts and material handling equipment to dealers worldwide. We have a busy and growing site in Basingstoke with nearly 1,000 machines. We are expanding and improving our technical operations, and we are looking for someone to support our engineering team.
Role Overview
We are looking for a Technical Plant Support Technician to join our team in Basingstoke. This role is mainly office-based and focused on technical plant support, using a computer, service systems, and technical manuals. You will help our engineers (especially those working on the road) by supporting them whenever they need help. You may also speak to customers when needed to solve some issues. We are ideally looking for candidates with experience in the material handling industry; however, applicants from a plant machinery background will also be considered.
Key Responsibilities
- Provide technical support to engineers working on-site and, in the field (road engineers)
- Help diagnose faults and breakdowns
- Read and understand wiring diagrams, hydraulic diagrams, and technical manuals
- Support with service software/laptop diagnostics tools
- Speak with customers to understand machine problems and help find solutions
- Liaise with manufacturers/suppliers for additional technical advice when needed
What We’re Looking For
Experience in forklifts OR similar machinery, such as:
- Plant machinery / construction equipment
- Agricultural machinery
- Heavy equipment
- Material handling equipment
- Industrial machines with electrical systems
Benefits
- Sick pay
- 20 days holiday + 8 bank holidays
- Pension Scheme
- Free on-site parking
Field Engineering Support Manager employer: PHL UK LTD
Contact Detail:
PHL UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineering Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the material handling industry, especially those who work at PHL or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can talk confidently about wiring diagrams and hydraulic systems. We want to see that you know your stuff and can support our engineers effectively.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you diagnosed faults or helped customers. We love candidates who can think on their feet and provide solutions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at PHL.
We think you need these skills to ace Field Engineering Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the material handling or plant machinery industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Field Engineering Support Manager role and how you can support our engineering team. Keep it friendly and professional, and let your personality come through.
Showcase Technical Skills: Since this role involves technical support, make sure to mention any experience you have with service software, diagnostics tools, or reading technical manuals. We love candidates who can hit the ground running, so highlight those skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at PHL!
How to prepare for a job interview at PHL UK LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of forklifts and similar machinery. Familiarise yourself with common faults, wiring diagrams, and hydraulic systems. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to diagnose a fault or suggest a solution. Think about past experiences where you've successfully resolved issues, and be ready to share those examples during the interview.
✨Get Comfortable with Tech
Since the role involves using service software and diagnostic tools, it’s a good idea to familiarise yourself with these types of technologies. If you have experience with specific software, mention it! If not, show your willingness to learn.
✨Customer Communication Skills
You may need to speak with customers to understand their machine problems. Prepare to discuss how you would approach these conversations. Highlight any previous experience you have in customer service or technical support, as this will demonstrate your ability to communicate effectively.