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For Companies At a Glance
- Tasks: Support engineers with technical plant issues and diagnose faults.
- Company: Join PHL, one of Europe's largest forklift truck wholesalers.
- Benefits: Enjoy a competitive salary, sick pay, and generous holiday allowance.
- Why this job: Be part of a growing team and make a real impact in technical operations.
- Qualifications: Experience with forklifts or similar machinery is essential.
- Other info: Office-based role with opportunities for career growth.
The predicted salary is between 28800 - 48000 £ per year.
Job Type: Full-time, Permanent
Location: Ford Farm, Ford Ln, Upton Grey, Basingstoke RG25 2RP
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
About Us
PHL is one of Europe's largest forklift truck wholesalers. We prepare and sell forklifts and material handling equipment to dealers worldwide. We have a busy and growing site in Basingstoke with nearly 1,000 machines. We are expanding and improving our technical operations, and we are looking for someone to support our engineering team.
Role Overview
This role is mainly office-based and focused on technical plant support, using a computer, service systems, and technical manuals. You will help our engineers (especially those working on the road) by supporting them whenever they need help. You may also speak to customers when needed to solve some issues.
Key Responsibilities
- Provide technical support to engineers working on-site and in the field (road engineers)
- Help diagnose faults and breakdowns
- Read and understand wiring diagrams, hydraulic diagrams, and technical manuals
- Support with service software / laptop diagnostics tools
- Speak with customers to understand machine problems and help find solutions
- Liaise with manufacturers / suppliers for additional technical advice when needed
What We're Looking For
Experience in forklifts OR similar machinery, such as:
- Plant machinery / construction equipment
- Agricultural machinery
- Heavy equipment
- Material handling equipment
- Industrial machines with electrical systems
Benefits
- Competitive salary (based on skills and experience)
- Sick pay
- 20 days holiday + 8 bank holidays
- Free on-site parking
Service Manager in Basingstoke employer: PHL UK LTD
Contact Detail:
PHL UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at PHL. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to forklifts and machinery. We want to see your passion and expertise shine through when discussing how you can support our engineering team.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve diagnosed issues or provided support. We love candidates who can think on their feet and help our engineers tackle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at PHL.
We think you need these skills to ace Service Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience with forklifts or similar machinery, and don’t forget to mention any technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Basingstoke. Share specific examples of how you've supported engineers or solved technical issues in the past. We love a good story!
Show Off Your Technical Skills: Since this role involves a lot of technical support, make sure to showcase your knowledge of wiring diagrams, hydraulic systems, and service software. We want to know how you can help our engineers diagnose faults and keep things running smoothly.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at PHL UK LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of forklifts and similar machinery. Familiarise yourself with technical manuals, wiring diagrams, and hydraulic systems. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed faults or solved issues in previous roles. Think about specific situations where you provided technical support or liaised with customers to resolve problems. This will demonstrate your ability to think on your feet and support engineers effectively.
✨Practice Communication
Since you'll be speaking with customers and engineers, practice clear and concise communication. Role-play potential scenarios where you need to explain technical issues or solutions. This will help you feel more comfortable during the interview and show that you can communicate complex information simply.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s operations or the engineering team’s challenges. This shows that you’re engaged and eager to understand how you can contribute. It also gives you a chance to assess if the company is the right fit for you.
