PHL have a fantastic opportunity for an experienced Service Manager to join our Custody Healthcare team in Cleveland.
As a service manager you will provide exceptional contract management and operational leadership for custody healthcare services. Leading the Lead FME, Lead HCP, and wider clinical team, you will ensure the operational management function consistently exceeds contractual obligations.
As a minimum, the service will deliver safe and effective care, achieve performance KPI targets, and maintain strong financial performance. You will create, lead, and inspire an organisational culture that enables staff to achieve desired outcomes and deliver exceptional service. The role also acts as a key interface between operational and strategic teams.
Role requirements
- Senior level experience in a complex organisation
- Strategic acumen
- Demonstrable contract, operational, and stakeholder management experience (matrix, hierarchical, internal and external environments)
- Ability to inspire, lead, develop, and motivate others, building trust and delivery confidence
- Experience running a business unit with £1m+ turnover
- Understanding of regulatory compliance
- Experience working across multiple sites, with requirement for full driving licence and access to a car
Benefits
- Bike2Work Scheme. Save up to 42% on bikes & equipment
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
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Service Contract Manager – Cleveland employer: Phl Group
Premier Physical Healthcare is an exceptional employer, offering a supportive work culture that prioritises professional development and employee well-being. With benefits such as a comprehensive Employee Assistance Program, generous family-friendly policies, and opportunities for continuous learning, we ensure our staff feel valued and empowered in their roles. Working within HMP settings not only provides a unique clinical experience but also allows you to make a meaningful impact on the lives of individuals in need of care.
