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For Companies At a Glance
- Tasks: Onboard tradespeople, support their app journey, and build community relationships.
- Company: Exciting startup launching a new trades app with a vibrant culture.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Why this job: Be the face of a game-changing app and make a real difference in the trades community.
- Qualifications: Experience in customer success or community management; great communication skills.
- Other info: Join a dynamic team in a fast-paced environment with plenty of room for creativity.
The predicted salary is between 36000 - 60000 £ per year.
We’re launching a new trades app and are looking for a Community Success Manager to be the human face of the business. This role sits right at the heart of the company. You’ll be responsible for onboarding tradespeople onto the app, supporting them as they get started, and making sure they feel confident, heard, and supported. You’ll also help shape how our community grows — both online and in the real world. This is a hands-on role, perfect for someone who enjoys talking to people, solving problems, and being close to the action in an early-stage startup.
What you’ll be doing:
- Trade onboarding & support
- Onboard tradespeople to the app from existing sign-ups and new outreach
- Guide trades through setup, document uploads, and first use
- Provide ongoing support to help trades stay active and confident using the platform
- Proactively reach out if trades stall or need a nudge
- Community & relationship building
- Be present around Bristol on certain days — visiting trades on-site where helpful
- Build relationships through networking, word of mouth, and local pipelines
- Act as a trusted point of contact for our trade community
- App feedback & operations
- Log feedback, bugs, and feature requests from trades
- Share structured insights with the product team to improve the app
- Handle backend admin tasks such as approving trades through our vetting process
- Basic app moderation and quality control
- Community management & social
- Respond to DMs, comments, reviews, and general enquiries
- Manage and grow broadcast channels on WhatsApp and/or Instagram
- Trends and memes industry news shared to stories
- Help ensure our tone stays human, helpful, and on-brand
- Systems & processes
- Help implement simple systems and workflows as the business grows
- Improve how onboarding, support, and community management are handled over time
About you:
You don’t need to tick every box, but you’ll likely have some of the following:
- Experience in customer success, community management, operations, or support
- Comfortable speaking with tradespeople (on the phone, in person, or via WhatsApp)
- Naturally proactive, organised, and people-focused
- Confident using social platforms and messaging tools
- Happy wearing multiple hats in a fast-moving startup environment
- Street or Bristol-based (or able to be in Bristol when required)
Bonus (not essential):
- Experience with apps, marketplaces, or SaaS products
- Background working with or around trades
Job Type: Full-time
Work Location: Hybrid remote in Street (Somerset)
Community Success Manager in Chester-le-Street employer: Phixed
Contact Detail:
Phixed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Success Manager in Chester-le-Street
✨Tip Number 1
Get to know the company and its community! Research their values, mission, and the trades app they’re launching. This will help you tailor your conversations and show that you’re genuinely interested in being the human face of their business.
✨Tip Number 2
Network like a pro! Attend local events or meetups in Bristol where tradespeople gather. Building relationships in person can give you an edge and show that you’re committed to supporting the community.
✨Tip Number 3
Be proactive in your outreach! If you notice tradespeople stalling or needing support, don’t hesitate to reach out. Showing initiative will demonstrate your commitment to their success and the role.
✨Tip Number 4
Use social media to your advantage! Engage with the community on platforms like WhatsApp and Instagram. Share insights, respond to queries, and keep the conversation going to build trust and rapport.
We think you need these skills to ace Community Success Manager in Chester-le-Street
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and relatable. Remember, this role is all about connecting with tradespeople, so showing that you can communicate in a friendly way is key.
Tailor Your Application: Make sure to tailor your application specifically for the Community Success Manager role. Highlight any relevant experience you have in customer success or community management, and relate it back to how you can help our tradespeople feel supported and confident using the app.
Be Proactive: In your application, demonstrate your proactive nature. Share examples of how you've taken initiative in past roles, whether it’s reaching out to customers or improving processes. This will show us that you’re ready to jump in and make a difference from day one!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep everything organised and makes sure your application gets to the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Phixed
✨Know the App Inside Out
Before your interview, make sure you’ve explored the trades app thoroughly. Understand its features, how tradespeople will use it, and think about potential questions they might have. This will show your genuine interest and help you speak confidently about how you can support users.
✨Showcase Your People Skills
As a Community Success Manager, your ability to connect with tradespeople is crucial. Prepare examples of past experiences where you've successfully built relationships or resolved issues. Highlight your communication style and how you can make users feel heard and supported.
✨Be Proactive in Your Approach
Demonstrate your proactive nature by discussing how you would reach out to tradespeople who may be struggling with the app. Share ideas on how to keep them engaged and confident, showing that you’re ready to take initiative from day one.
✨Understand the Local Community
Since this role involves being present in Bristol, do some research on the local trades community. Familiarise yourself with common challenges they face and think about how you can help them through the app. This knowledge will set you apart and show your commitment to the role.
