Sales & Office Coordinator

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships. We provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications.

Our Culture promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.

The sales & Office Coordinator role is responsible for supporting all sales activity & general administrative duties for the office. A self-starter who thrives in a busy office environment managing incoming enquiries via phone and email, liaising with other departments, and providing swift and professional customer service.

• Managing inbound customer enquiries from the website and the main sales/marketing email inbox
• Ensure inbound calls are answered in a timely manner
• Responding to customer queries from our global distributors, including providing accurate and productive information
• Processing customer orders and ensuring they are input in a timely manner
• Liaise with Supply Chain and Logistics to advise customers on availability & lead times
• Monitor orders on the system and ensure customers are kept informed on progress
• Provide telephone and admin support for members of the sales team
• Reporting figures for management
• General office & site engagement co-ordination when required
• Assisting the senior management team members/other departments with ad-hoc project/tasks when necessary

• Experience in customer service and sales order processing
• Excellent communication skills, including articulate telephone manner and written communication
• Highly accurate when inputting information
• Proficient with Microsoft Office
• Language skills are desirable but not essential
• Ability to work with minimal supervision
• Excellent verbal and communication skills
• Self-starting and resilient with the ability to make progress
• Strong attention to detail
• Confident in making decisions

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation.

We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program. Plans are benchmarked for competitiveness and value. We provide formal development opportunities at all levels and stages of employee careers.

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees. We also believe employee health and safety is everyone’s responsibility.

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.