At a Glance
- Tasks: Lead global IT delivery and operations, shaping strategies and improving service quality.
- Company: Join PHINIA, a leader in manufacturing with a focus on innovation and collaboration.
- Benefits: Competitive salary, opportunities for travel, and professional development in a dynamic environment.
- Other info: Opportunity for career growth and to work with cutting-edge technologies.
- Why this job: Make a significant impact on global IT strategy and operations in a high-stakes role.
- Qualifications: 12-15+ years of IT leadership experience and strong strategic thinking skills.
The predicted salary is between 49500 - 60500 £ per year.
Overview
In this role you will define and lead PHINIA's global IT delivery and operations across sites and regions.
You will manage three Regional IT Leaders to ensure reliable, secure, and business-aligned services that support manufacturing plants, technical centers, and offices.
You’ll shape the global operating model, budget, and performance framework, driving continuous improvement and adoption of enterprise IT capabilities.
Your work will improve reliability, user experience, cyber resilience, and measurable value from IT investments.
This is a high-impact role at the intersection of IT strategy, operations, and transformation across a global manufacturing network.
Responsibilities
- Provide strategic direction, governance, and oversight for PHINIA's global IT site delivery across regions and sites
- Coach and develop three Regional IT Leaders to ensure a consistent global approach
- Define the global Site Delivery & Operations operating model, roadmap, standards, and performance framework
- Establish and govern the global site IT performance framework with metrics on service quality and site health
- Manage the global site IT budget, including planning, forecasting, and cost optimization
- Oversee service performance with KPIs, dashboards, and outcome-focused measurements
- Act as senior escalation point for critical IT incidents and regional risks
- Ensure technology resilience, disaster recovery readiness, and cyber preparedness
- Collaborate with Operations, Supply Chain, Engineering, HR, Security, and other functions to enable operations
- Align regional roadmaps and portfolios to the global IT strategy and ensure transparent delivery
- Coordinate site execution of major initiatives (cloud, S/4HANA readiness, cybersecurity, workplace modernization)
- Oversee lifecycle management of site technology assets and refresh programs
- Drive adoption of standard IT capabilities, policies, and processes
- Promote self-service, automation, and digital support to improve efficiency
- Ensure IT governance, ITIL processes, cyber resilience, and compliance across regions
- Govern vendor and service provider performance, contracts, renewal planning, and improvements
- Provide transparent reporting on site IT performance, risks, and actions
- Drive continuous improvement with site and functional leaders to improve value
- Evaluate emerging operating models, automation, AI, observability, and digital experience solutions
- Build leadership capability and succession within the Site Delivery & Operations organization
- Key requirements
- Bachelor’s degree in Information Technology, Business, Engineering, or related field; Master’s degree preferred
- 12–15+ years of progressive IT leadership with multi-region/global ownership in manufacturing/engineering environments
- Proven experience leading regional/site IT leaders and large distributed service delivery
- Experience setting service delivery strategy, operating models, and KPIs, with execution at scale
- Budget ownership and governance experience (planning, forecasting, optimization) and vendor/partner governance
- Strong ITIL/ITSM, incident/problem/change governance, lifecycle and cyber resilience programs, and service reliability focus
- Broad knowledge of enterprise IT services: infrastructure, networks, EUC/workplace, identity/security, and application integration
- Familiarity with global programs and transformations (cloud adoption, S/4HANA readiness, workplace modernization, cybersecurity uplift)
- Experience with service performance management (SLA/XLAs, MTTR, dashboards) and continuous improvement
- Ability to govern global vendors/MSPs/SIAM models and align regional portfolios to global standards
- Executive-level communication, stakeholder management, and negotiation skills
- Strong people leadership, succession planning, and change leadership
- Strategic thinker with results orientation and ability to translate priorities into regional/site plans
- Willingness to travel globally (typically 15–25%)
- executive-level stakeholder management
- coaching and people development
- structured problem solving
- ITIL/ITSM
- cyber resilience programs
- cloud adoption
IT Site Delivery & Operations Global Leader in Gillingham employer: PHINIA
PHINIA is an exceptional employer that champions sustainability and innovation while fostering a collaborative and inclusive work culture. With a commitment to employee growth through diverse development opportunities and competitive benefits, PHINIA empowers its workforce to make a meaningful impact in the realm of environmental responsibility. Located in Auburn Hills, Michigan, employees enjoy a strong local presence alongside exciting global prospects, making it an ideal place for those seeking a rewarding career in facilities management and environmental leadership.
StudySmarter Expert Advice🤫
We think this is how you could land IT Site Delivery & Operations Global Leader in Gillingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PHINIA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PHINIA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PHINIA!
✨Direct Apply to PHINIA
Let's not forget to apply directly through the PHINIA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Site Delivery & Operations Global Leader in Gillingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PHINIA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PHINIA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PHINIA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
