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- Tasks: Manage customer enquiries and support the sales team with order processing.
- Company: Join PHINIA, a leader in fuel systems and innovative technologies.
- Benefits: Gain valuable experience, career growth, and be part of a global team.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Make a positive impact on the future of transportation with alternative fuels.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Managing inbound customer enquiries from the website and the main sales/marketing email inbox.
Ensure inbound calls are answered in a timely manner.
Responding to customer queries from our global distributors, including providing accurate and productive information.
Processing customer orders and ensuring they are input in a timely manner.
Liaise with Supply Chain and Logistics to advise customers on availability & lead times.
Monitor orders on the system and ensure customers are kept informed on progress.
Provide telephone and admin support for members of the sales team.
Reporting figures for management.
General office & site engagement co-ordination when required.
Assisting the senior management team members/other departments with ad-hoc project/tasks when necessary.
- Experience in customer service and sales order processing.
- Excellent communication skills, including articulate telephone manner and written communication.
- Highly accurate when inputting information.
- Proficient with Microsoft Office.
- Language skills are desirable but not essential.
- Ability to work with minimal supervision.
- Excellent verbal and communication skills.
- Self-starting and resilient with the ability to make progress.
- Strong attention to detail.
- Confident in making decisions.
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with PHINIA now!
Join the PHINIA team and be a part of an industry-leading company in fuel systems, aftermarket distribution, and combustion technologies. As we drive the transition to alternative fuels and hydrogen combustion, we're seeking talents who want to have a positive impact on the future of transportation. Established relationships with global OEMs and a focus on balanced and synergistic exposure among multiple markets, PHINIA is the place to be.
Sales & Office Coordinator employer: Phinia, Inc.
Contact Detail:
Phinia, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Office Coordinator
✨Tip Number 1
Make sure you know the company inside out! Research PHINIA's history, culture, and future vision. This will not only help you in interviews but also show your genuine interest in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the PHINIA team.
We think you need these skills to ace Sales & Office Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and sales order processing. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate excellent communication skills, so make sure your written communication is articulate and free of jargon. This will help us see your attention to detail right from the start!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention how your skills align with the responsibilities listed, especially around managing enquiries and processing orders. We love seeing candidates who take the time to connect their experience with our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Phinia, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales & Office Coordinator role. Familiarise yourself with the key responsibilities like managing customer enquiries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively handled customer queries in the past. Practice articulating your thoughts clearly, both verbally and in writing, as this will reflect your ability to engage with customers and colleagues alike.
✨Highlight Your Attention to Detail
Given the importance of accuracy in order processing and reporting, be ready to discuss situations where your attention to detail made a difference. You could mention specific tools or methods you use to ensure precision in your work, which will resonate well with the interviewers.
✨Demonstrate Your Self-Starter Attitude
The role requires someone who can work with minimal supervision, so come prepared with examples of when you've taken initiative in previous jobs. Share stories that showcase your resilience and decision-making skills, as these traits are highly valued in a fast-paced environment.