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For Companies At a Glance
- Tasks: Be the voice of the customer and ensure they thrive with our digital solutions.
- Company: Fast-growing SaaS business with a dynamic tech environment.
- Benefits: Competitive salary, performance bonuses, equity options, and comprehensive benefits.
- Why this job: Make a real difference for customers and drive measurable results.
- Qualifications: Experience in Customer Success or Account Management, strong communication skills.
- Other info: Collaborate with a successful entrepreneur and contribute to impactful projects.
The predicted salary is between 28000 - 42000 £ per year.
Are you passionate about helping customers succeed and getting real satisfaction from seeing them thrive? My client is looking for a Customer Success Executive to be the voice of the customer and deliver outstanding experiences with a fast-growing SaaS business.
Why This Role Is Unmissable
Youll join a dynamic, fast-paced tech environment where your work directly shapes how customers use digital solutions, drives measurable ROI, and builds long-term relationships. Youll guide customers from onboarding to ongoing support, acting as their trusted partner and champion at every stage.
What Youll Do
- Serve as the primary post-sale contact for assigned accounts, ensuring customers get maximum value from their solutions.
- Guide onboarding, configuration, and best practices for digital experience management.
- Create tailored success plans aligned with each customers goals.
- Monitor account health, usage, and feedback to ensure satisfaction and retention.
- Conduct Benefits Realisation exercises to identify opportunities to enhance value.
- Collaborate with Sales, Product, and Support teams to resolve issues and drive improvements.
- Be the customers voice internally, influencing product enhancements.
- Ensure zero attrition within your customer base, keeping accounts happy and loyal.
Who Will Thrive
- A couple of years experience in Customer Success, Account Management, or SaaS implementation.
- Experience with CMS platforms (e.g. WordPress, Drupal), OR similar solutions.
- Passion for technology and digital transformation, with a desire to become a subject matter expert.
- Strong communication, presentation, and relationship-building skills.
- Analytical mindset, able to turn data into actionable insights.
- Proactive, organized, and customer focused.
Bonus Skills
- Training in sales/account management (e.g., Target Account Selling).
- Experience with marketing campaigns, automation tools like HubSpot, or support tracking platforms.
- Public sector experience is a plus.
- Growth mindset, eager to learn and continuously improve.
Whats in it for You
- Competitive salary £35,000£40,000 with performance bonuses of circa £2-3,000.
- Equity options giving you a stake in the companys success.
- Comprehensive benefits including retail discounts, 24/7 GP, and wellness support.
- Hybrid working with a minimum of three days in the office.
- Work directly with a successful entrepreneur in a collaborative environment.
- Contribute to projects that make a tangible difference to millions of people.
This role lets you make a real difference for customers, drive measurable results, and be part of a thriving SaaS business where your contributions truly matter.
Customer Success Executive in Woking employer: Phillips Grant Associates Ltd
Contact Detail:
Phillips Grant Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Woking
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your customer success experience. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Customer Success Executive role!
We think you need these skills to ace Customer Success Executive in Woking
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping customers succeed! In your application, share specific examples of how you've made a difference in previous roles. This will help us understand your commitment to customer success.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in Customer Success or SaaS. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Phillips Grant Associates Ltd
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and account management. Understand how to create tailored success plans and what it means to be the voice of the customer. This will show your potential employer that you're not just passionate but also knowledgeable about the role.
✨Showcase Your Communication Skills
Since this role requires strong communication and relationship-building skills, prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Practise articulating these stories clearly and confidently during the interview.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to drive decisions in previous roles. Think of specific instances where you've turned feedback into actionable insights or improved customer satisfaction. This will highlight your analytical skills and proactive approach.
✨Research the Company and Its Products
Familiarise yourself with the company's offerings and their impact on customers. Understanding their digital solutions and how they drive ROI will help you answer questions more effectively and demonstrate your genuine interest in the role and the company.
