At a Glance
- Tasks: Ensure compliance and conduct quality checks in a dynamic call centre environment.
- Company: Join Phillips and Cohen Associates, a leader in compliance for major UK creditors.
- Benefits: Enjoy 31 days holiday, healthcare schemes, and discounts at over 100 retailers.
- Other info: Hybrid working options available with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 27000 - 29000 £ per year.
Responsible to: Compliance Manager
Interfaces with: All PCA colleagues, customers, suppliers/vendors, clients
Location: Exchange Quay, Manchester, UK (with ability to work hybrid)
Date: June 2026
Salary: £27,000 - £29,000 per annum
Working Hours: 37.5 hours Monday - Friday
Join us at Phillips and Cohen Associates (UK) Ltd as a Compliance Agent in our Manchester office. We work on behalf of over 70 of the UK's largest creditors.
Benefits to you:
- Cycle to Work
- Electric Car
- Free Car Parking
- Childcare Vouchers
- Dental and Health Cash Plan
- Company Pension Plan
- Life Assurance
- Colleague Assistance Program
- Discounted voucher scheme for over 100 companies, including Tesco's, Halfords, Ernest Jones, Curry's, and Primark
- Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years' service
The Compliance Agent role requires great attention to detail and excellent communication skills both written and verbal. Working in a compliance driven Call Centre environment, you will need to be a self-motivated, articulate communicator, professional, and have excellent IT skills.
Responsibilities:
- Conducting second line defence checks, including customer journey reviews and QA monitoring
- Writing reports and organising remedial actions from 2nd line checks and follow up actions
- Other compliance related project work as required from time to time
- Providing feedback, coaching and compliance training as required
- Conducting trend analysis of compliance related issues
- To support the business with regulatory questions and queries as they arise
- Completing monthly reports for Clients
- Day to day management of compliance mailbox
- Compiling and presenting compliance / regulatory reports for internal and external stakeholders
- Assisting with complaints reporting
- Attending client audits when required to discuss results of 2nd line audits, complaints and trends
- Working closely with PCA UK Liverpool Compliance team
- Ability to coordinate multi-office compliance reporting
Other Skills, Knowledge and Abilities:
- Clear and concise written and spoken communication skills
- Flexible and ability to prioritise workload according to challenging deadlines
- Ability to work well under pressure in a highly regulated environment
- Ability to provide and receive constructive feedback
- Ability to engage with stakeholders at all levels
- Analyse information, conduct trend analysis and report findings
- A compassionate and mature approach
- Ability to make confident decisions
Education and Experience:
Essential:
- Experience of responding to customer complaints or queries by telephone and in writing
- Demonstrating the ability to manage your time effectively and prioritise tasks
- Computer literate
- Minimum GCSE Grade ‘C' / ‘4' or equivalent in English Language
Preferred but not essential:
- Undertaking Compliance Monitoring or 2nd Line of defense checks
- Working in a Compliance department within the Consumer Credit industry or Financial Services industry
- Writing reports to clients and internal stakeholders
- Conducting trend analysis
- Educated to degree level or equivalent
What's in it for you?
- Secure reserved car parking space and excellent transport links
- 31 days holidays per year including 8 bank holidays
- Healthcare Scheme*
- Company pension plan*
- Life Assurance*
- Salary Sacrifice Cycle to Work and Electric Car Schemes*
- Various discounts and other incentives*
*Qualifying period applies
We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available on the Phillips and Cohen website.
Interviews to be held week commencing 08.06.26STSM1_UKTJ
Compliance Agent in Salford employer: Phillips & Cohen
At Phillips and Cohen Associates (UK) Ltd, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant Exchange Quay, Manchester, our hybrid working model allows for flexibility while providing comprehensive benefits such as a generous holiday allowance, healthcare schemes, and various discounts to enhance your lifestyle. Join us to be part of a dedicated team where your contributions are valued, and you can thrive in a compliance-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Agent in Salford
✨Tip Number 1
Network like a pro! Reach out to current employees at Phillips and Cohen Associates on LinkedIn. Ask them about their experiences and any tips they might have for landing the Compliance Agent role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your compliance knowledge. Familiarise yourself with common compliance issues in the consumer credit industry. This will show that you're not just interested in the job, but that you understand the field!
✨Tip Number 3
Practice your communication skills! Since the role requires excellent verbal and written communication, consider doing mock interviews with friends or family. Get comfortable articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Phillips and Cohen Associates!
We think you need these skills to ace Compliance Agent in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Compliance Agent role. Highlight your attention to detail and communication skills, as these are key for us at Phillips and Cohen Associates.
Showcase Relevant Experience:If you've got experience in compliance or handling customer queries, flaunt it! We want to see how your background aligns with the responsibilities of the role, so don’t hold back.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. Remember, we value clarity in communication, both written and verbal!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Compliance Agent position.
How to prepare for a job interview at Phillips & Cohen
✨Know Your Compliance Stuff
Make sure you brush up on compliance regulations and practices relevant to the role. Familiarise yourself with the Consumer Credit industry and any recent changes in regulations. This will show that you're proactive and genuinely interested in the field.
✨Showcase Your Communication Skills
Since excellent communication is key for a Compliance Agent, prepare examples of how you've effectively communicated in previous roles. Think about times when you handled customer complaints or provided feedback, and be ready to discuss these experiences during the interview.
✨Demonstrate Attention to Detail
Prepare to discuss specific instances where your attention to detail made a difference. Whether it was catching an error in a report or ensuring compliance in a project, having concrete examples will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the types of compliance projects you'll be involved in, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
