At a Glance
- Tasks: Engage with clients and customers to deliver top-notch service every day.
- Company: Join a compassionate company that values innovation and commitment.
- Benefits: Enjoy 23+ days of holiday, health plans, and hybrid working options.
- Other info: Great career growth opportunities and a fun, dynamic work environment.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 22000 - 28000 £ per year.
We offer a range of programmes and benefits to help our people and their families stay healthy and happy, including:
- Cycle to Work
- Electric Car
- Childcare Vouchers
- Dental and Health Cash Plan
- Company Pension Plan
- Life Assurance
- Colleague Assistance Program
Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.
On a day-to-day basis, you will be engaging with both our clients and customers to provide a ‘Best in Class’ service, whilst adhering to our core values of Compassion, Compliance, Commitment & Innovation.
We are looking for 10 people to join us on Monday 3rd August 2026 where you will be enrolled onto our 3-week training plan.
Working Hours:
- Monday – Thursday (alternating 8 am – 4 pm and 12 pm – 8 pm)
- Friday (alternating 8 am – 3.30 pm and 10 am – 5.30 pm)
- Saturday (9 am – 1 pm – working one in four Saturdays)
We find people learn best in person, so we start with everyone based in our office in Salford Quays, M5 3EF. We also operate a hybrid working pattern which allows colleagues to have a great work life balance with the opportunity to work from office and home for part of the week once achieving core competencies.
When you are in the office, getting here is easy, with Exchange Quay tram stop 2 minutes’ walk away. We provide free on‑site parking, bike storage and shower facilities.
We look after the personal information you provide to us. If you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips‑Cohen UK website.
Customer Service Advisor in Salford employer: Phillips & Cohen Associates
As a Customer Service Advisor at our Salford Quays office, you will be part of a supportive and dynamic team that prioritises employee well-being through comprehensive benefits such as a Company Pension Plan, Life Assurance, and a Colleague Assistance Program. Our commitment to a healthy work-life balance is reflected in our hybrid working opportunities and generous holiday allowance, ensuring that you can thrive both personally and professionally while delivering exceptional service to our clients and customers.
Contact Details:
Phillips & Cohen Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Phillips & Cohen Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Phillips & Cohen Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Phillips & Cohen Associates:Your cover letter is your chance to shine! Tell us why you want to work at Phillips & Cohen Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Phillips & Cohen Associates!
How to prepare for a job interview at Phillips & Cohen Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
