At a Glance
- Tasks: Help customers manage their debts through friendly phone conversations.
- Company: Join a multi-award-winning credit management company with a supportive culture.
- Benefits: Enjoy a competitive salary, health plans, discounts, and hybrid working options.
- Other info: Dynamic work environment with opportunities for personal and career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and at least 1 year of collection experience required.
The predicted salary is between 27100 - 31372 £ per year.
Ardent Credit Services Ltd is expanding so why not join us as a Customer Service Advisor, in our Kirkby, Knowsley call centre. We are a multi award winning debt recovery and credit management services provider who operate in both the consumer and commercial sectors. We are proud to work on behalf of some of the world’s largest creditors and even prouder of our friendly working environment.
Salary: £27,100- £31,372 per annum plus non-contractual bonus.
Job Overview
On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls, supporting customers to pay off their debts in a practical and affordable way. You will aim to understand customers' individual circumstances by asking questions ensuring that the customers' best interests are met. It is hard work and can be difficult at times but also rewarding when we achieve the right outcome for customers whilst working towards KPI’s. It’s not for everyone, but you can make a real impact on people’s lives.
About you
- Excellent written and verbal communication skills
- Understanding of vulnerable customers and how to identify them
- Understanding of FCA guidelines
- Good telephone manner
- Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot
- Good IT skills, with knowledge of Excel and confidence
- Minimum 1 year Collection experience
Working Hours
Monday-Friday 9am-5:30pm. Although we have no immediate plans to change our working hours, we may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm.
Hybrid Working Opportunities
We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies. Reviews take place after 6 months of employment, but further information will be discussed at interview.
It's our people that make us a truly exciting and inclusive place to work - a place where you can let your skills shine. If you would like to find out more, you can find this at the Ardent Credit Services Website. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you are ready to help us make a difference, we think you will fit right in.
Please Note: The successful candidate will also be required to have a credit check and DBS check so please make sure you are happy for us to conduct this should you be successful.
Benefits to you
- Competitive salary
- We offer a range of programmes and benefits to help our people, and their families stay healthy and happy, including: Cycle to Work, Electric Car scheme, Dental and Health Plans, Company Pension, Life Insurance and Colleague Assistance Program.
- We also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s Argos, Primark, Odeon, Pizza Express, Costa Coffee, and many, many more.
- We provide free on-site parking, bike storage, and shower facilities.
- You will also have opportunities to make an impact on your personal development; we offer a global career path to help our colleagues develop their careers and grow with us, together.
Holidays
Holidays start at 21 days (rising to 25 days) plus 8 bank holidays.
We look after the personal information you provide to us; if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips-Cohen UK website.
Customer Service Advisor in Knowsley employer: Phillips & Cohen Associates (UK) Ltd.
At Ardent Credit Services Ltd, we pride ourselves on being a multi-award-winning employer that fosters a friendly and inclusive work environment in our Kirkby contact centre. We offer a comprehensive benefits package, including health plans, a company pension, and numerous discounts, alongside opportunities for personal development and career growth. Join us to make a meaningful impact on customers' lives while enjoying a supportive work-life balance through our hybrid working model.
Contact Details:
Phillips & Cohen Associates (UK) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Knowsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Phillips & Cohen Associates (UK) Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Phillips & Cohen Associates (UK) Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Knowsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Phillips & Cohen Associates (UK) Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Phillips & Cohen Associates (UK) Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Phillips & Cohen Associates (UK) Ltd.!
How to prepare for a job interview at Phillips & Cohen Associates (UK) Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
