At a Glance
- Tasks: Communicate with customers to help them manage their debts effectively.
- Company: Join a multi-award-winning debt recovery firm with a friendly culture.
- Benefits: Enjoy competitive pay, health plans, discounts, and a company pension.
- Other info: Hybrid working options and excellent personal development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a good understanding of customer needs.
The predicted salary is between 32218 - 35000 £ per year.
Join us at Ardent Credit Services ltd as a Call Centre Collections Agent in our Kirkby, Knowsley contact centre. We are a multi award winning debt recovery and credit management services provider who operate in both the consumer and commercial sectors. We are proud to work on behalf of some of the world’s largest creditors and even prouder of our friendly working environment.
Job Overview
On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls, supporting customers to pay off their debts in a practical and affordable way. You will aim to understand customers' individual circumstances by asking questions ensuring that the customers' best interests are met. It is hard work and can be difficult at times but also rewarding when we achieve the right outcome for customers whilst working towards KPI’s. It’s not for everyone, but you can make a real impact on people’s lives.
About you
- Excellent written and verbal communication skills
- Understanding of vulnerable customers and how to identify them
- Understanding of FCA guidelines
- Good telephone manner
- Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot
- Good IT skills, with knowledge of Excel and confidence
Working Hours
Monday-Friday 9am-5:30pm. Although we have no immediate plans to change our working hours, we may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm.
Benefits to you
We offer a range of programmes and benefits to help our people, and their families stay healthy and happy, including: Cycle to Work, Electric Car scheme, Dental and Health Plans, Company Pension, Life Insurance and Colleague Assistance Program. We also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more.
We provide free on-site parking, bike storage, and shower facilities. You will also have opportunities to make an impact on your personal development; we offer a global career path to help our colleagues develop their careers and grow with us, together.
Holidays
Holidays start at 21 days (rising to 25 days) plus 8 bank holidays. We operate a hybrid working pattern which allows colleagues to gain a work-life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies. Reviews take place after 6 months of employment, but further information will be discussed at interview.
COVID-19 considerations
We're following guidance to ensure our workplace is COVID safe.
Experience
Call centre: 1 year (required)
Work Location
Hybrid remote in Liverpool L33 7XW.
It's our people that make us a truly exciting and inclusive place to work - a place where you can let your skills shine. If you would like to find out more, you can find this at the Ardent Credit Services Website.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you are ready to help us make a difference, we think you will fit right in.
Collections Agent in Knowsley employer: Phillips & Cohen Associates (UK) Ltd.
At Ardent Credit Services Ltd, we pride ourselves on being a multi-award-winning employer that fosters a friendly and inclusive work environment in our Kirkby contact centre. We offer a comprehensive benefits package, including health plans, a company pension, and numerous discounts, alongside opportunities for personal development and career growth. Join us to make a meaningful impact on customers' lives while enjoying a supportive work-life balance through our hybrid working model.
Contact Details:
Phillips & Cohen Associates (UK) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Knowsley
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We think you need these skills to ace Collections Agent in Knowsley
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How to prepare for a job interview at Phillips & Cohen Associates (UK) Ltd.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Phillips & Cohen Associates (UK) Ltd..
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