At a Glance
- Tasks: Engage with clients and customers to deliver top-notch service in debt collections.
- Company: Join a leading firm in the UK, dedicated to compassionate customer care.
- Benefits: Enjoy competitive salary, hybrid work options, and amazing discounts on popular brands.
- Other info: Great career growth opportunities and a vibrant team culture await you!
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: No specific qualifications needed; just bring your passion for helping others.
The predicted salary is between 26250 - 30388 € per year.
Start Date: 13th April 2026
Salary: £26,250 - £30,388 per annum plus non-contractual bonus
Location: Exchange Quay, Salford, Manchester M5 3EF
Join us as a Customer Service Advisor, which we call ‘Estate Care Specialist’ in our Manchester contact centre. We work on behalf of over 70 of the UK’s largest creditors supporting customers to resolve accounts through probate.
Benefits to you
- Cycle to Work
- Electric Car
- Childcare Vouchers
- Dental and Health Cash Plan
- Company Pension Plan
- Life Assurance
- Colleague Assistance Program
We also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more.
Holidays
Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.
Job Overview
On a day-to-day basis you will be engaging with both our clients and customers to provide a ‘Best in Class’ service, whilst adhering to our core values of Compassion, Compliance, Commitment & Innovation. We are looking for 10 people to join us on our next available start dates of the 13th of April where you will be enrolled onto our 3-week training plan.
We have full time roles available working:
- Monday - Thursday (alternating 8am-4pm and 12pm-8pm)
- Friday (alternating 8am-3.30pm and 10am-5.30pm)
- Saturday (9am-1pm - working one in four Saturdays).
Hybrid Working Opportunities
We find people learn best in person, so we start with everyone based in our office in Salford Quays, M5 3EF. We also operate a hybrid working pattern which allows colleagues to have a great work life balance with the opportunity to work from office and home for part of the week once achieving core competencies.
When you are in the office, getting here is easy, with Exchange Quay tram stop 2 minutes’ walk away, we provide free on-site parking, bike storage and shower facilities. It’s our people that make us a truly exciting and inclusive place to work – a place where you can let your skills shine. We have excellent career development so you can grow your earning potential.
Debt Collections Agent in Salford employer: Phillips & Cohen Associates, Ltd.
At Phillips & Cohen, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Located in the vibrant Exchange Quay area of Salford, our team enjoys a range of benefits including flexible hybrid working options, generous holiday allowances, and numerous discounts on popular brands, all while engaging in meaningful work that makes a difference in people's lives. Join us to develop your career in a dynamic environment where your contributions are valued and rewarded.
Contact Detail:
Phillips & Cohen Associates, Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Collections Agent in Salford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Debt Collections Agent role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and debt collections. We recommend role-playing with a mate to get comfortable with your responses and show off your skills.
✨Tip Number 3
Don’t forget to research the company! Knowing about their values and services will help you tailor your answers during interviews and show that you’re genuinely interested in joining their team.
✨Tip Number 4
Apply through our website for the best chance of landing that job! It’s quick and easy, plus you’ll be one step closer to becoming part of our amazing team at Phillips & Cohen.
We think you need these skills to ace Debt Collections Agent in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Debt Collections Agent role. Highlight any relevant experience in customer service or debt resolution, and don’t forget to showcase your skills that align with our core values of Compassion, Compliance, Commitment & Innovation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining us and how your background makes you a great fit for the Estate Care Specialist position. Keep it friendly and professional!
Showcase Your Communication Skills:As a Debt Collections Agent, communication is key. In your application, demonstrate your ability to engage effectively with customers. Use clear and concise language, and make sure to proofread for any typos or errors.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Phillips & Cohen Associates, Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Collections Agent and the company’s values. Familiarise yourself with terms like 'compassion', 'compliance', 'commitment', and 'innovation' as these are key to their service ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you resolved issues or helped customers, as this will demonstrate your fit for the Estate Care Specialist role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. You might ask about the training programme or how success is measured in the position. This shows you're engaged and serious about the opportunity.
✨Dress the Part
Even if the company has a relaxed dress code, it’s always best to dress smartly for an interview. It shows respect for the interviewers and the process, and it helps you feel more confident when you walk in.
