At a Glance
- Tasks: Engage with clients and customers to deliver top-notch service.
- Company: Join a leading company supporting major UK creditors.
- Benefits: Enjoy competitive salary, hybrid work, and amazing discounts.
- Other info: Great opportunities for career growth and a vibrant workplace culture.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Start Date: 13th April 2026
Salary: £26,250 - £30,388 per annum plus non-contractual bonus
Location: Exchange Quay, Salford, Manchester M5 3EF
Join us as a Customer Service Advisor, which we call ‘Estate Care Specialist’ in our Manchester contact centre. We work on behalf of over 70 of the UK’s largest creditors supporting customers to resolve accounts through probate.
Benefits to you
- Cycle to Work
- Electric Car
- Childcare Vouchers
- Dental and Health Cash Plan
- Company Pension Plan
- Life Assurance
- Colleague Assistance Program
We also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more.
Holidays
Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.
Job Overview
On a day-to-day basis you will be engaging with both our clients and customers to provide a ‘Best in Class’ service, whilst adhering to our core values of Compassion, Compliance, Commitment & Innovation. We are looking for 10 people to join us on our next available start dates of the 13th of April where you will be enrolled onto our 3-week training plan.
We have full time roles available working:
- Monday - Thursday (alternating 8am-4pm and 12pm-8pm)
- Friday (alternating 8am-3.30pm and 10am-5.30pm)
- Saturday (9am-1pm - working one in four Saturdays).
Hybrid Working Opportunities
We find people learn best in person, so we start with everyone based in our office in Salford Quays, M5 3EF. We also operate a hybrid working pattern which allows colleagues to have a great work life balance with the opportunity to work from office and home for part of the week once achieving core competencies.
When you are in the office, getting here is easy, with Exchange Quay tram stop 2 minutes’ walk away, we provide free on-site parking, bike storage and shower facilities.
It’s our people that make us a truly exciting and inclusive place to work – a place where you can let your skills shine. We have excellent career development so you can grow your earning potential.
If you would like to find out more about what we do, you can find this at the Phillips & Cohen website.
We look after the personal information you provide to us. If you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips-Cohen UK website.
Customer Service Advisor in Salford employer: Phillips & Cohen Associates, Ltd.
Phillips and Cohen Associates (UK) Ltd is an exceptional employer, offering a supportive work culture that prioritises compassion and compliance in customer service. Located in the vibrant Salford Quays, employees benefit from a hybrid working model that promotes work-life balance, alongside comprehensive training and growth opportunities within a dynamic team dedicated to making a meaningful impact in the probate sector.
Contact Details:
Phillips & Cohen Associates, Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Salford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Phillips & Cohen. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your skills in customer service and how you align with their core values of Compassion, Compliance, Commitment & Innovation.
✨Tip Number 3
Dress to impress! Even if the role is remote or hybrid, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that align with our core values of Compassion, Compliance, Commitment & Innovation.
Showcase Your Communication Skills:As a Customer Service Advisor, strong communication is key. Use your application to demonstrate how you effectively engage with customers and resolve issues. Share specific examples that showcase your ability to provide 'Best in Class' service.
Be Authentic:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and why you’re excited about joining our team at StudySmarter.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Phillips & Cohen Associates, Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand what it means to be an 'Estate Care Specialist' and how they support customers through probate. This will show your genuine interest and help you align your answers with their core values of Compassion, Compliance, Commitment, and Innovation.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially those related to customer service scenarios. Be ready to share examples of how you've handled difficult customers or resolved conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are key. During the interview, practice active listening and articulate your thoughts clearly. Make sure to engage with the interviewer by asking insightful questions about the role and the team dynamics.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally for your interview, even if it's a virtual one. Also, make sure to arrive on time or log in early if it's online. This demonstrates your commitment and respect for the interviewer's time.
