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- Tasks: Engage with clients to provide top-notch customer service and support.
- Company: Join Phillips & Cohen Associates, a leader in customer care.
- Benefits: Enjoy competitive salary, health perks, discounts, and a great work-life balance.
- Other info: Hybrid working options available after training, with excellent career growth opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: No specific qualifications needed; just bring your passion for helping others.
The predicted salary is between 26250 - 30388 £ per year.
Start Date: 1st June 2026
Salary: £26,250 - £30,388 per annum plus non‑contractual bonus
Location: Exchange Quay, Salford, Manchester M5 3EF
Join us at Phillips & Cohen Associates (UK) Ltd as a Customer Service Advisor, which we call ‘Estate Care Specialist’ in our Manchester contact centre. We work on behalf of over 70 of the UK’s largest creditors supporting customers to resolve accounts through probate.
Benefits to you
- Cycle to Work
- Electric Car
- Childcare Vouchers
- Dental and Health Cash Plan
- Company Pension Plan
- Life Assurance
- Colleague Assistance Program
- Hundreds of discounts on shopping, days out, restaurants, cinema, holidays and more
Holidays
Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 and 5 years’ service.
Job Overview
On a day-to-day basis you will be engaging with our clients and customers to provide a ‘Best in Class’ service whilst adhering to our core values of Compassion, Compliance, Commitment & Innovation. We are looking for 10 people to join us on our next available start dates of 1st June 2026 where you will be enrolled onto our 3‑week training plan.
We have full‑time roles available working:
- Monday – Thursday (alternating 8 am‑4 pm and 12 pm‑8 pm)
- Friday (alternating 8 am‑3 ½ pm and 10 am‑5 ½ pm)
- Saturday (9 am‑1 pm – working one in four Saturdays)
Hybrid Working Opportunities
We find people learn best in person, so we start with everyone based in our office in Salford Quays, M5 3EF. We also operate a hybrid working pattern which allows colleagues to have a great work-life balance with the opportunity to work from office and home for part of the week once achieving core competencies.
When you are in the office, getting here is easy – the Exchange Quay tram stop is a 2‑minute walk away, and we provide free on‑site parking, bike storage and shower facilities. It’s our people that make us a truly exciting and inclusive place to work – a place where you can let your skills shine. We have excellent career development so you can grow your earning potential.
If you would like to find out more about what we do, you can find this at the Phillips & Cohen website.
We look after the personal information you provide to us. If you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips‑Cohen UK website.
Customer Service Advior in Salford employer: Phillips & Cohen Associates, Ltd.
Contact Detail:
Phillips & Cohen Associates, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advior in Salford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Phillips & Cohen Associates. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about how you can demonstrate compassion and commitment in your responses. We want to see your problem-solving skills shine!
✨Tip Number 3
Dress to impress! Even if the role is hybrid, showing up looking professional can make a great first impression. It shows that you respect the opportunity and are ready to take on the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Advior in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that align with our core values of Compassion, Compliance, Commitment & Innovation.
Showcase Your Communication Skills: As a Customer Service Advisor, strong communication is key. Use your application to demonstrate how you effectively engage with customers and resolve issues. Share specific examples that showcase your ability to provide 'Best in Class' service.
Be Authentic: We love genuine personalities! Don’t be afraid to let your true self shine through in your application. Share your passion for helping others and why you want to join us at Phillips & Cohen Associates.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Phillips & Cohen Associates, Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Phillips & Cohen Associates. Understand their values, especially Compassion, Compliance, Commitment, and Innovation. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Think about how you would handle difficult situations or complaints. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to provide 'Best in Class' service.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. Use active listening techniques and ensure you articulate your thoughts well. This will not only impress the interviewers but also reflect your capability to engage with clients effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, hybrid working opportunities, or career development paths. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.