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For Companies At a Glance
- Tasks: Engage with clients and customers to provide top-notch service in debt resolution.
- Company: Join Phillips and Cohen Associates, a leader in customer service and support.
- Benefits: Competitive salary, bonus potential, and a supportive work environment.
- Other info: Exciting opportunity for career growth in a dynamic contact centre.
- Why this job: Make a difference by helping customers navigate their financial challenges.
- Qualifications: Strong communication skills and a compassionate approach to customer service.
The predicted salary is between 26250 - 30388 £ per year.
Start Date: 1st June 2026
Salary: £26,250 - £30,388 per annum plus non-contractual bonus
Location: Exchange Quay, Salford, Manchester M5 3EF
Job Overview
Join us at Phillips and Cohen Associates (UK) Ltd as a Customer Service Advisor, also called ‘Estate Care Specialist’ in our Manchester contact centre. We work on behalf of over 70 of the UK’s largest creditors supporting customers to resolve accounts through probate.
Responsibilities
- Engaging with both our clients and customers to provide a ‘Best in Class’ service
- Adhering to our core values of Compassion, Compliance, Commitment
Debt Collections Agent employer: Phillips & Cohen Associates, Ltd.
Contact Detail:
Phillips & Cohen Associates, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collections Agent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and how you embody compassion and commitment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Debt Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Debt Collections Agent role. Highlight any relevant experience and skills that align with our core values of Compassion, Compliance, and Commitment. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to providing a ‘Best in Class’ service. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Debt Collections Agent, communication is key. In your application, demonstrate your ability to engage effectively with clients and customers. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Phillips & Cohen Associates, Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Collections Agent. Familiarise yourself with the company’s values like Compassion, Compliance, and Commitment. This will help you align your answers with what they’re looking for.
✨Practice Active Listening
During the interview, show that you can listen as well as talk. When asked questions, take a moment to think before responding. This demonstrates your ability to engage with clients effectively, which is crucial in customer service roles.
✨Show Empathy
Since the role involves dealing with sensitive situations, be prepared to discuss how you would handle difficult conversations. Share examples from your past experiences where you’ve shown compassion and understanding, as this aligns perfectly with their core values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.