At a Glance
- Tasks: Support customers in resolving accounts through probate with empathy and professionalism.
- Company: Join Phillips and Cohen Associates, a leading name in customer service.
- Benefits: Enjoy a competitive salary, cycle to work scheme, and loads of discounts.
- Other info: Great opportunities for personal growth and a vibrant team culture.
- Why this job: Make a difference in people's lives while building your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26250 - 30388 € per year.
Start Date: 1st June 2026
Salary: £26,250 - £30,388 per annum plus non-contractual bonus
Location: Exchange Quay, Salford, Manchester M5 3EF
Join us as part of Phillips and Cohen Associates (UK) Ltd as a Customer Service Advisor, also known as 'Estate Care Specialist', in our Manchester contact centre. We work on behalf of over 70 of the UK’s largest creditors supporting customers to resolve accounts through probate.
Benefits to you:
- Cycle to Work
- Electric Car
- Childcare Vouchers
- Dental and Health Cash Plan
- Company Pension Plan
- Life Assurance
- Colleague Assistance Programme
- 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo
Customer Service Advior employer: Phillips & Cohen Associates, Ltd.
At Phillips and Cohen Associates (UK) Ltd, we pride ourselves on being an exceptional employer, offering a supportive work culture that values employee well-being and growth. Located in the vibrant Exchange Quay area of Salford, our Manchester contact centre provides a range of benefits including a competitive salary, flexible working options, and numerous discounts to enhance your lifestyle. Join us as a Customer Service Advisor and be part of a team dedicated to making a meaningful impact while enjoying opportunities for personal and professional development.
Contact Detail:
Phillips & Cohen Associates, Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advior
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what it means to be an 'Estate Care Specialist' and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you've resolved conflicts or provided exceptional support. We want you to feel confident and ready to showcase your skills when the time comes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advior
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service or dealing with accounts, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join us at Phillips and Cohen Associates and how your skills align with our mission. Keep it friendly and professional!
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. This could be through examples of past experiences or specific skills you've developed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Phillips & Cohen Associates, Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Phillips and Cohen Associates. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Think about how you would handle difficult customers or resolve complaints. Practising these responses can give you the confidence to tackle similar questions during the interview.
✨Showcase Your Communication Skills
Effective communication is key in customer service roles. During the interview, make sure to articulate your thoughts clearly and listen actively. Demonstrating your ability to communicate well will highlight your suitability for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows that you’re engaged and serious about contributing to the company.
