At a Glance
- Tasks: Welcome clients and assist with inquiries in a vibrant art gallery.
- Company: Join Phillips, a leading international auction house with a passion for art.
- Benefits: Flexible hours, dynamic environment, and the chance to work with art enthusiasts.
- Other info: Opportunities for travel and growth in a creative setting.
- Why this job: Be part of an exciting team and enhance visitor experiences in the art world.
- Qualifications: Passion for art, excellent communication skills, and ability to multitask under pressure.
The predicted salary is between 12 - 15 £ per hour.
Phillips is an international auction house, conducting sales of Contemporary Art, Photographs, Design, Modern & Contemporary Editions, Jewels and Watches. Phillips is currently seeking organized, motivated & visitor focused individuals to fill casual Client Services Representative positions in our Client Services department. Based in London, the primary focus of the position will be to support our Client Services team in the day to day running of the front of house and the provision of the Client Services function on an ad-hoc basis. You will be responsible for representing Phillips and our high values of professionalism and excellence by offering an outstanding client service & visitor experience at all times. Phillips values a workforce with a wide variety of experiences, backgrounds and skills, so we encourage you to apply even if you do not meet all of the qualifications.
DUTIES AND RESPONSIBILITES
- Welcoming Clients, Visitors and Staff into the gallery
- Offering assistance & providing information on current and future worldwide Auctions and Exhibitions
- Assisting Clients, Phillips’ Specialists and 30 Berkeley Square tenants with general front desk enquiries
- Undertaking sale room tasks during auctions
- Fielding phone calls and responding to emails
- Processing bids and paddles for auctions
- Assisting the Events department when required; including event research, guest check in & obtaining new client details
- Organising all mailing, courier services, deliveries and taxis
- Ensuring all public areas and meeting rooms are set up to a high standard
- Additional ad hoc duties
PROFESSIONAL SKILLS AND EDUCATIONAL EXPERIENCE
- A passion for art or the art world
- Have previous experience of delivering outstanding visitor experience
- Availability to travel to Geneva in November (essential)
- French speaking (highly desirable)
PERSONAL ATTRIBUTES
- Ability to keep calm while dealing with multiple tasks in extremely high-pressure situations
- Excellent verbal and written communication skills
- Ability to communicate and act in a professional, discrete, and confidential manner with a wide variety of people and activities
- Flexible and reliable and will be able to work on own initiative as well as part of a team
- Additional languages are desirable but not essential
WORKING CONDITIONS
- Work is undertaken within a Gallery and office environment in our Berkeley Square location
- Working hours: As and when required, including occasional evening and weekend work
Casual Client Services Representative in London employer: Phillips Auctioneers LLC
Phillips is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to bring their unique backgrounds and experiences to the forefront. Located in the vibrant heart of London, our Client Services team thrives on delivering outstanding visitor experiences, with opportunities for personal growth and development in the exciting world of art and auctions. Join us to be part of a passionate team that values professionalism and excellence while enjoying the benefits of working in a prestigious gallery environment.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Client Services Representative in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Phillips Auctioneers LLC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Phillips Auctioneers LLC and let us see your personality shine through!
We think you need these skills to ace Casual Client Services Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Phillips Auctioneers LLC.
Get Familiar with Our Brand:Before applying, take some time to learn about Phillips Auctioneers LLC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Phillips Auctioneers LLC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Phillips Auctioneers LLC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Phillips Auctioneers LLC will surely appreciate.
