Assistant Manager, International Talent & Operations in London

At Phillip Jeffries, we’re on a mission to make the world more beautiful, one wall at a time. What started in a family garage in 1976 has grown into a global leader in luxury wallcoverings, known for our exceptional products, elevated service, and passion for design. We believe in building strong relationships and creating standout experiences for our clients around the world.

We are seeking an Assistant Manager, International Talent & Operations to support our growing London office. This role is both the steady people presence and the operational anchor that helps our team thrive. With a focus on clarity, consistency, and care, you will ensure employees feel supported, aligned, and empowered—while keeping the business running smoothly and in step with global standards.

What You’ll Do

• People Support, Culture & Engagement
  • Serve as an approachable, trusted presence for employees in the London office.
  • Reinforce PJ values, expected behaviors, and a positive workplace culture.
  • Listen for engagement themes and share insights with International and Talent leadership.
  • Support local culture and engagement activities driven by the global Talent team.
  • Foster a respectful, collaborative, and inclusive environment.
• Employee Relations
  • Act as an initial point of contact for day-to-day questions, concerns, and interpersonal challenges.
  • Provide a neutral, confidential listening space while maintaining appropriate boundaries.
  • Encourage healthy communication between employees and their managers.
  • Escalate all formal or sensitive matters to Talent leadership.
• Operations & Office Leadership
  • Support smooth daily office operations and ensure a productive, professional environment.
  • Monitor workflow consistency and elevate operational needs or risks.
  • Reinforce established procedures and operational best practices.
  • Coordinate with cross-functional partners to support international operational priorities.
• Recruiting Support
  • Partner with the Director of Talent Acquisition to support London-based hiring needs.
  • Coordinate interviews, onsite logistics, and ensure a seamless candidate experience.
  • Act as the local point of contact for recruiting communication when needed.
• Compliance & Policy Support
  • Reinforce awareness of PJ policies, procedures, and workplace standards.
  • Support distribution and acknowledgment of compliance documentation.
  • Identify policy questions or concerns and elevate appropriately.
• Talent Development & Onboarding
  • Assist in coordinating learning programs, trainings, and team development activities.
  • Track participation and surface development themes or skill gaps.
  • Support onboarding for new hires to ensure a smooth, consistent experience.
• Project & Process Coordination (International)
  • Support international projects by helping organize tasks, timelines, and documentation.
  • Identify risks or delays and elevate as needed.
  • Collaborate with internal partners and approved vendors to keep projects on track.
• Administrative & Executive Support
  • Manage schedules, meeting logistics, and operational communications.
  • Track expenses, coordinate vendors, and support documentation accuracy.
  • Assist the Managing Director with coordination, travel needs, and follow-up actions.
• Office & Facilities Management
  • Coordinate maintenance, safety procedures, and building-related needs.
  • Partner with facilities contacts to manage repairs, inspections, and certifications.
  • Maintain records and monitor office conditions.
• Sampling Operations Support
  • Support daily sampling workflows and coordinate inventory needs.
  • Collaborate with carriers and partners to ensure timely deliveries.
  • Assist with new collection launches and operational accuracy.
• Training Coordination
  • Support scheduling, communication, and logistics for operational training sessions.
  • Maintain attendance tracking and training documentation.

What We’re Looking For

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience in a progressive HR/Talent and/or Operations role.
• Strong understanding of HR best practices and employment law basics.
• Exceptional interpersonal, communication, and relationship-building skills.
• Ability to manage competing priorities with professionalism and sound judgment.
• Experience working in a fast-paced, hands-on environment.
• Strong organizational skills with high attention to detail.
• A collaborative, resourceful, “can-do” mindset.

Why Phillip Jeffries?

As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.

Compensation Benefits

• Competitive salary
• Company bonus program
• Annual Cost of Living Increase
• Other PJ Perks & Benefits
• 23 Paid days off per calendar year