At a Glance
- Tasks: Deliver exceptional client experiences and manage orders in a creative, collaborative environment.
- Company: Join a luxury brand known for craftsmanship and a strong team culture.
- Benefits: Competitive salary, bonuses, paid time off, and employee discounts.
- Other info: Enjoy a hybrid work schedule with opportunities for community service and career growth.
- Why this job: Be part of a dynamic team and make a real impact in customer experience.
- Qualifications: 2 years in customer service, strong communication skills, and Excel proficiency.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Experience (CX) Agent based in London to join our International Sales team. In this role, you will deliver a high‑touch client experience while representing a brand defined by creativity, craftsmanship, and a strong, collaborative culture. This role reports to the CX Manager and follows a hybrid schedule of three days in the office and two days remote. During the first 90 days of training, you will be expected onsite four days per week, Monday through Thursday.
What you’ll do:
- Accurately enter purchase and sales orders
- Prepare shipping documents including customs forms and packing slips
- Track shipments and provide timely updates to clients
- Communicate with customers by phone and email
- Follow up on memos, reserves, and customer inquiries
- Provide thoughtful and efficient solutions to any claims or concerns
- Collaborate across departments to ensure smooth operations and client satisfaction
Must have:
- Located in London or Greater London
- At least 2 years of experience in customer service, sales support, or data entry
- Fluency in an additional European language is a plus
- An interest in luxury interiors and high‑end design
- Excellent verbal and written communication skills
- Strong Excel and data management skills
- Ability to manage multiple priorities with care and precision
- A collaborative, can‑do attitude with strong follow‑up habits
- Experience working in a fast‑paced, team‑oriented environment
- Comfortable with a hybrid work schedule combining office and remote days
Compensation benefits:
- Competitive salary
- Company bonus program
- Annual Cost of Living Increase
- Other PJ perks & benefits
- Paid days off per calendar year
- Paid holidays
- Detailed onboarding plans that outline 30/60/90 goals and trainings
- Earn Paid time off for community service – Up to 3 days per year
- Employee Discount on PJ Wallcoverings
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Customer Experience (CX) Agent employer: Phillip Jeffries
Phillip Jeffries is an exceptional employer that fosters a creative and collaborative work environment, perfect for those passionate about design and luxury products. Located in the vibrant city of London, our team enjoys a rich benefits package, opportunities for personal and professional growth, and the chance to contribute to meaningful community initiatives. Join us and be part of a purpose-driven organization where your contributions truly matter.
