At a Glance
- Tasks: Deliver exceptional client experiences and manage orders in a dynamic team environment.
- Company: Join Phillip Jeffries, a global leader in luxury wallcoverings with a creative culture.
- Benefits: Enjoy competitive salary, bonuses, paid time off, and employee discounts.
- Other info: Hybrid work schedule with opportunities for community service and career advancement.
- Why this job: Be part of a purpose-driven team that values personal and professional growth.
- Qualifications: 2+ years in customer service, strong communication skills, and a passion for design.
The predicted salary is between 27000 - 33000 £ per year.
At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections. Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects. Today, our curated collections and dedication to exceptional service set the standard in the industry. That kind of reputation is built by passionate people who know how to sell not just a product, but a story.
We are looking for a Customer Experience (CX) Agent based in London to join our International Sales team. In this role, you will deliver a high-touch client experience while representing a brand defined by creativity, craftsmanship, and a strong, collaborative culture. This role reports to the CX Manager and follows a hybrid schedule of three days in the office and two days remote. During the first 90 days of training, you will be expected onsite four days per week, Monday through Thursday.
What You’ll Do
- Accurately enter purchase and sales orders
- Prepare shipping documents including customs forms and packing slips
- Track shipments and provide timely updates to clients
- Communicate with customers by phone and email
- Follow up on memos, reserves, and customer inquiries
- Provide thoughtful and efficient solutions to any claims or concerns
- Collaborate across departments to ensure smooth operations and client satisfaction
Must have:
- Located in London or Greater London
- At least 2 years of experience in customer service, sales support, or data entry
- Fluency in an additional European language is a plus
- An interest in luxury interiors and high-end design
- Excellent verbal and written communication skills
- Strong Excel and data management skills
- Ability to manage multiple priorities with care and precision
- A collaborative, can-do attitude with strong follow-up habits
- Experience working in a fast-paced, team-oriented environment
- Comfortable with a hybrid work schedule combining office and remote days
Why Phillip Jeffries?
As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.
Compensation Benefits:
- Competitive salary
- Company bonus program
- Annual Cost of Living Increase
Other PJ Perks & Benefits:
- Paid days off per calendar year
- Paid holidays
- Detailed onboarding plans that outline 30/60/90 goals and trainings
- Earn Paid time off for community service - Up to 3 days per year
- Employee Discount on PJ Wallcoverings
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Customer Experience (CX) Agent in City of London employer: Phillip Jeffries
Phillip Jeffries is an exceptional employer that fosters a vibrant and collaborative work culture, where creativity and innovation are at the forefront. As a member of our Sales International team in London, you will benefit from comprehensive training and growth opportunities, allowing you to thrive in your career while being part of a prestigious global brand. Our commitment to employee well-being and professional development makes us an attractive choice for those seeking meaningful and rewarding employment in the design industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience (CX) Agent in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Phillip Jeffries. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Phillip Jeffries before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience (CX) Agent in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Phillip Jeffries:Your cover letter is your chance to shine! Tell us why you want to work at Phillip Jeffries specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Phillip Jeffries!
How to prepare for a job interview at Phillip Jeffries
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
