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For Companies At a Glance
- Tasks: Deliver exceptional service and support to clients in the luxury wallcoverings industry.
- Company: Join Phillip Jeffries, a global leader in luxury interiors with a creative team culture.
- Benefits: Enjoy a company bonus, paid time off, and discounts on luxury products.
- Why this job: Be part of a dynamic team making an impact in high-end design.
- Qualifications: 2 years in customer service, strong communication skills, and Excel proficiency.
- Other info: Hybrid work schedule with opportunities for community service and career growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Phillip Jeffries is expanding our International Sales team and hiring a Customer Experience (CX) Agent based in London. This role offers the opportunity to deliver exceptional service to our clients while working with a company known for its creativity, craftsmanship, and strong team culture. As a global leader in luxury wallcoverings, Phillip Jeffries is trusted by top interior designers, architects, and hospitality brands around the world. Our products can be found in some of the most beautiful spaces, and behind every order is a dedicated team that makes it all happen.
What You’ll Do
- Accurately enter purchase and sales orders
- Prepare shipping documents including customs forms and packing slips
- Track shipments and provide timely updates to clients
- Communicate with French‑speaking customers by phone and email
- Follow up on memos, reserves, and customer inquiries
- Provide thoughtful and efficient solutions to any claims or concerns
- Collaborate across departments to ensure smooth operations and client satisfaction
Must Have
- Located in London or Greater London
- At least 2 years of experience in customer service, sales support, or data entry
- Fluency in an additional European language is a plus
- An interest in luxury interiors and high‑end design
- Excellent verbal and written communication skills
- Strong Excel and data management skills
- Ability to manage multiple priorities with care and precision
- A collaborative, can‑do attitude with strong follow‑up habits
- Experience working in a fast‑paced, team‑oriented environment
- Comfortable with a hybrid work schedule combining office and remote days
Benefits
- Company bonus program
- Annual cost‑of‑living increase
- Paid days off per calendar year
- Paid holidays
- Detailed onboarding plans outlining 30/60/90‑day goals and training
- Earn paid time off for community service – up to 3 days per year
- Employee discount on PJ wallcoverings
About Us
Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award‑winning designs to the architectural and interior design community for over 40 years. With a diverse collection of products, Phillip Jeffries has supplied luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas, Barney’s New York stores, and luxurious homes worldwide. To learn more, visit www.phillipjeffries.com.
Equal Opportunity Employer
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Customer Experience Specialist employer: Phillip Jeffries Ltd
Contact Detail:
Phillip Jeffries Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Phillip Jeffries. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Phillip Jeffries and its products. Show your passion for luxury interiors and be ready to discuss how your experience aligns with their values and team culture.
✨Tip Number 3
Practice your communication skills! Since you’ll be dealing with clients, especially French-speaking ones, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend if you need to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Phillip Jeffries.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone above and beyond to help clients in previous roles. This will show us that you truly care about the customer experience!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight relevant experience in customer service, sales support, or data entry, and don’t forget to mention any language skills you have. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for strong communication skills, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team at Phillip Jeffries!
How to prepare for a job interview at Phillip Jeffries Ltd
✨Know Your Stuff
Before the interview, dive deep into Phillip Jeffries and their products. Familiarise yourself with their luxury wallcoverings and understand what sets them apart in the market. This knowledge will not only impress your interviewers but also help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you provided exceptional customer service. Think about times when you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle customer inquiries and concerns effectively.
✨Brush Up on Your Language Skills
Since the role involves communicating with French-speaking customers, practice your language skills before the interview. Be ready to showcase your fluency and perhaps even conduct part of the interview in French if asked. This will highlight your capability to meet the job requirements.
✨Emphasise Team Collaboration
Phillip Jeffries values a collaborative culture, so be prepared to discuss how you've worked effectively in teams. Share examples of how you’ve collaborated across departments to achieve common goals, as this will show that you can thrive in their team-oriented environment.
