Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional service and support to clients in the luxury wallcoverings industry.
- Company: Join Phillip Jeffries, a global leader in luxury interiors with a creative team culture.
- Benefits: Enjoy competitive salary, bonuses, paid time off, and employee discounts.
- Why this job: Make a real impact in a fast-paced environment while working with high-end design.
- Qualifications: 2 years of customer service experience and strong communication skills required.
- Other info: Hybrid work schedule with opportunities for personal and professional growth.
The predicted salary is between 32000 - 40000 £ per year.
Phillip Jeffries is expanding our International Sales team, and we’re hiring a Customer Experience (CX) Agent based in London. This role offers the opportunity to deliver exceptional service to our clients while working with a company known for its creativity, craftsmanship, and strong team culture. As a global leader in luxury wallcoverings, Phillip Jeffries is trusted by top interior designers, architects, and hospitality brands around the world. Our products can be found in some of the most beautiful spaces, and behind every order is a dedicated team that makes it all happen.
What You’ll Do
- Accurately enter purchase and sales orders
- Prepare shipping documents including customs forms and packing slips
- Track shipments and provide timely updates to clients
- Communicate with French‑speaking customers by phone and email
- Follow up on memos, reserves, and customer inquiries
- Provide thoughtful and efficient solutions to any claims or concerns
- Collaborate across departments to ensure smooth operations and client satisfaction
Must Have
- Located in London or Greater London
- At least 2 years of experience in customer service, sales support, or data entry
- Fluency in an additional European language is a plus
- An interest in luxury interiors and high‑end design
- Excellent verbal and written communication skills
- Strong Excel and data management skills
- Ability to manage multiple priorities with care and precision
- A collaborative, can‑do attitude with strong follow‑up habits
- Experience working in a fast‑paced, team‑oriented environment
- Comfortable with a hybrid work schedule combining office and remote days
Why Phillip Jeffries?
As a purpose‑driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.
Compensation Benefits
- Competitive salary
- Company bonus program
- Annual Cost of Living Increase
Other PJ Perks & Benefits
- Paid days off per calendar year
- Paid holidays
- Detailed onboarding plans that outline 30/60/90 goals and trainings
- Earn Paid time off for community service – Up to 3 days per year
- Employee Discount on PJ Wallcoverings
About Us
Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award‑winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Customer Experience (CX) Agent employer: Phillip Jeffries Ltd
Contact Detail:
Phillip Jeffries Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience (CX) Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the luxury design industry. A personal referral can make all the difference when applying for roles like the Customer Experience Agent at Phillip Jeffries.
✨Tip Number 2
Prepare for the interview by researching Phillip Jeffries and its products. Familiarise yourself with their wallcoverings and understand what makes them stand out. This will show your genuine interest and help you answer questions confidently.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with clients, especially French-speaking ones, brush up on your language skills and be ready to demonstrate your ability to provide thoughtful solutions during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Phillip Jeffries and contributing to their amazing culture.
We think you need these skills to ace Customer Experience (CX) Agent
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know why you're excited about delivering exceptional service. Share any relevant experiences that highlight your customer service skills and how you can contribute to our team culture.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the CX Agent role. Highlight your experience in customer service, sales support, or data entry, and don’t forget to mention your interest in luxury interiors and high-end design!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Phillip Jeffries Ltd
✨Know Your Stuff
Before the interview, make sure you research Phillip Jeffries and their luxury wallcoverings. Familiarise yourself with their products and recent projects. This will not only show your interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you provided thoughtful solutions or handled difficult inquiries. This will demonstrate your ability to excel in the role of a CX Agent.
✨Brush Up on Your French
Since the role involves communicating with French-speaking customers, practice your language skills. Be ready to demonstrate your fluency during the interview, as it could set you apart from other candidates.
✨Emphasise Team Collaboration
Phillip Jeffries values a collaborative culture, so be prepared to discuss how you've worked effectively in teams before. Share examples of how you contributed to team success and maintained a positive attitude, especially in fast-paced environments.
