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- Tasks: Support international customers through the order process and provide exceptional service.
- Company: Phillip Jeffries is a global leader in luxury wallcoverings, known for creativity and craftsmanship.
- Benefits: Enjoy competitive salary, bonuses, paid time off, and employee discounts.
- Why this job: Join a purpose-driven team that values personal growth and community impact.
- Qualifications: Fluent in French with 2 years of customer service experience; interest in luxury design is a plus.
- Other info: Hybrid work schedule available; diverse and inclusive workplace.
The predicted salary is between 28000 - 42000 £ per year.
Customer Experience (CX) AgentPhillip Jeffries is expanding our International Sales team, and we\’re hiring a Customer Experience (CX) Agent based in London. This role offers the opportunity to deliver exceptional service to our clients while working with a company known for its creativity, craftsmanship, and strong team culture.
As a global leader in luxury wallcoverings, Phillip Jeffries is trusted by top interior designers, architects, and hospitality brands around the world. Our products can be found in some of the most beautiful spaces, and behind every order is a dedicated team that makes it all happen.
What You\’ll Do
Accurately enter purchase and sales orders
Prepare shipping documents including customs forms and packing slips
Track shipments and provide timely updates to clients
Communicate with French‐speaking customers by phone and email
Follow up on memos, reserves, and customer inquiries
Provide thoughtful and efficient solutions to any claims or concerns
Collaborate across departments to ensure smooth operations and client satisfaction
Must Have
Located in London or Greater London
At least 2 years of experience in customer service, sales support, or data entry
Fluency in an additional European language is a plus
An interest in luxury interiors and high‐end design
Excellent verbal and written communication skills
Strong Excel and data management skills
Ability to manage multiple priorities with care and precision
A collaborative, can‐do attitude with strong follow‐up habits
Experience working in a fast‐paced, team‐oriented environment
Comfortable with a hybrid work schedule combining office and remote days
Why Phillip Jeffries?As a purpose‐driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.
Compensation Benefits
Competitive salary
Company bonus program
Annual Cost of Living Increase
Other PJ Perks & Benefits
Paid days off per calendar year
Paid holidays
Detailed onboarding plans that outline 30/60/90 goals and trainings.
Earn Paid time off for community service – Up to 3 days per year
Employee Discount on PJ Wallcoverings
About UsPhillip Jeffries, the world\’s leader in natural, textured and specialty wallcoverings, has been providing award‐winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney\’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Seniority level
Entry level
Employment type
Full‐time
Job function
Other
Industries
Design Services
Referrals increase your chances of interviewing at Phillip Jeffries Ltd by 2x
Salary: £40,000 – £50,000
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Customer Experience (CX) Agent employer: Phillip Jeffries Ltd
Contact Detail:
Phillip Jeffries Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience (CX) Agent
✨Tip Number 1
Familiarise yourself with Phillip Jeffries' product range and their unique selling points. Understanding the luxury wallcoverings they offer will help you engage more effectively with clients and demonstrate your genuine interest in the brand.
✨Tip Number 2
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can boost your confidence when communicating with French-speaking clients.
✨Tip Number 3
Network with current or former employees of Phillip Jeffries on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare examples from your previous experience that showcase your problem-solving skills and ability to handle multiple priorities. Being able to discuss specific situations where you've excelled in customer service will set you apart from other candidates.
We think you need these skills to ace Customer Experience (CX) Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales support, or data entry. Emphasise your fluency in French and any additional European languages, as well as your interest in luxury interiors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to communicate effectively with clients. Mention specific examples of how you've provided exceptional service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong Excel and data management skills. Provide examples of how you've managed multiple priorities in a fast-paced environment, demonstrating your collaborative attitude.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Phillip Jeffries Ltd
✨Showcase Your Language Skills
Since the role requires fluency in French, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in French, so practice speaking and writing in the language to ensure you feel confident.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service or sales support experience. Provide specific examples of how you've handled customer inquiries or resolved issues, especially in a fast-paced environment, as this will show your capability to thrive in the role.
✨Express Your Interest in Luxury Design
Phillip Jeffries is known for its luxury wallcoverings, so showing a genuine interest in high-end design can set you apart. Research their products and be ready to discuss what you find appealing about their offerings and how you can contribute to their brand.
✨Demonstrate a Collaborative Attitude
The job involves working across departments, so it's important to convey your collaborative spirit. Share examples of how you've successfully worked with others in past roles, emphasising your ability to communicate effectively and support team goals.
