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- Tasks: Join our team to manage calls and coordinate field service engineers effectively.
- Company: Philips is a leading health technology company dedicated to improving healthcare for everyone.
- Benefits: Enjoy hybrid working, competitive salary, performance bonuses, and access to Philips University.
- Why this job: Launch your career in a supportive environment focused on problem-solving and customer satisfaction.
- Qualifications: We seek motivated individuals with strong communication skills and basic IT knowledge.
- Other info: Flexible shifts and the opportunity to work from home after training.
The predicted salary is between 30000 - 42000 £ per year.
Philips Farnborough, England, United Kingdom
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Philips Farnborough, England, United Kingdom
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Join to apply for the Services Support Centre Resource Planner role at Philips
Job Title
Services Support Centre Resource Planner
Job Description
We now have an exciting new permanent opportunity within Philips Healthcare based in our Farnborough office in Hampshire working in our busy Services Support Centre. We are seeking an exceptional individual to take the role of Services Support Centre Resource Planner.
You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.
Please note we are looking to conduct interviews in early August with a view to start in early September 2025.
Your role:
- Handling incoming calls for all modalities (including Ultrasound & Hospital Patient Monitoring)
- Incident planning & case management for all Philips managed modalities (including Scotland US, Philips HPM Field Service Engineers (FSE’s))
- Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team for all Philips managed modalities (including Scotland US, Philips HPM FSE’s)
- Correctly prioritizing and rescheduling where required for all event types within a 48 hour timeframe.
- Assigning and dispatching of Field Services Engineers (FSE’s) based on the advice from an onsite technical helpdesk taking into consideration the FSE\’s location, workload and urgency of the situation.
- Management of Field Service Engineer (FSE’s) absence requests for all Philips managed modalities (including Scotland US, Philips HPM FSE’s)
- Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage (including material only parts orders)
- Ensuring customers are aware of the status of their call and the actions taking place.
You’re right for this role if:
- A motivated, proactive attitude with the desire to learn and capitalise on this opportunity to launch your career
- Resilient and confident character, with excellent problem-solving skills.
- Can work independently and as part of a team
- Prepared to take ownership of customer problems through to completion and remain calm in such situations
- Strong written and verbal communication skills
- Demonstrated commitment to satisfy customers, able to build trust and confidence.
- Ability to work as an individual and as part of a team.
- Ability to manage workloads and priorities. Good organizational skills
- Ability to work to pre-determined targets and timescales
- Strong basic IT skills (Microsoft suite)
- The ability to work well under pressure, and while managing a high volume of telephone calls.
You are part of the Service Support Centre in the Health Systems Business at Philips. You will report into the Customer Care Centre Manager directly.
This role is based in Farnborough, Hampshire with hybrid working (i.e. flexibility to work from home a 2 days a week once the initial training period is over)
Shift Patterns: 8.00am – 4.30pm / 9.00am – 5.30pm weekly rotation with a 11.30am – 8.00pm shift once a fortnight, and a Saturday or Sunday 8.00am – 4.30pm shift once every 6 weekends. Weekend and late shift work can be done from home.
From a competitive basic salary plus a shift allowance and a performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business here
- Discover our rich and exciting history here
- Learn more about our purpose here
About Philips UKI
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
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Services Support Centre Resource Planner employer: Philips
Contact Detail:
Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Support Centre Resource Planner
✨Tip Number 1
Familiarise yourself with Philips' healthcare products and services, especially those related to Ultrasound and Hospital Patient Monitoring. Understanding the specifics of these modalities will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills by engaging in scenarios that require quick thinking and prioritisation. You might want to simulate a busy call centre environment where you have to manage multiple tasks at once, as this will prepare you for the fast-paced nature of the job.
✨Tip Number 3
Network with current or former employees of Philips, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be ready to discuss your experience with customer service and how you've handled challenging situations in the past. Prepare specific examples that highlight your ability to remain calm under pressure and effectively communicate with customers, as these are key traits for the role.
We think you need these skills to ace Services Support Centre Resource Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Services Support Centre Resource Planner role. Emphasise your problem-solving abilities, communication skills, and any experience in customer service or resource planning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Philips and how your background makes you a great fit for the role. Mention specific examples of how you've handled pressure and solved problems in previous positions.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to manage workloads, and proficiency with IT tools like the Microsoft suite. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Philips
✨Showcase Your Problem-Solving Skills
As a Services Support Centre Resource Planner, you'll need to demonstrate your ability to solve problems effectively. Prepare examples from your past experiences where you successfully resolved issues under pressure, highlighting your calmness and confidence.
✨Emphasise Teamwork and Communication
This role requires strong collaboration with Field Service Engineers and other team members. Be ready to discuss how you've worked in teams before, focusing on your communication skills and how you build trust with colleagues and customers alike.
✨Demonstrate Organisational Skills
With the need to manage workloads and priorities, it's crucial to showcase your organisational abilities. Prepare to explain how you prioritise tasks and manage time effectively, especially in high-pressure situations.
✨Familiarise Yourself with Philips' Values
Philips is committed to healthcare and diversity. Research their mission and values, and be prepared to discuss how your personal values align with theirs. This will show your genuine interest in the company and its culture.
