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For Companies At a Glance
- Tasks: Lead service delivery for Emergency Care products across Europe, ensuring customer satisfaction and partner collaboration.
- Company: Philips is a global leader in health technology, dedicated to improving lives through innovation.
- Benefits: Enjoy flexible working options, a supportive team environment, and opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare by supporting life-saving technologies and enhancing patient care.
- Qualifications: Strong technical background in Biomed or engineering, with experience in service delivery and customer success.
- Other info: Join a diverse team committed to inclusion and innovation in the healthcare sector.
The predicted salary is between 48000 - 72000 £ per year.
In late January, we announced that Bridgefield Capital signed an agreement to acquire Philips’ Emergency Care business which includes leading brands and products like HeartStart AEDs, Intrepid and DFM100 monitor defibrillators, Tempus monitor and Tempus ALS systems, and Corsium and ECI informatics solutions. We expect the transaction to close at the end of 2025.
With Bridgefield’s support and building on our 40+ year legacy of growth and innovation in emergency medical technology, the Emergency Care business will continue passionately pursuing our mission of saving lives, lowering the cost of healthcare, and advancing the science of resuscitation while serving the public access AED, EMS, military, and hospital market segments.
Your role:
This role will have full European responsibility of the Service portfolio for all Emergency Care products, being the external point of contact for service partners and end customers and then enabling internal stakeholders to identify a solution. In addition to this you will:
- Define, implement, and train Commercial and Service Partners on Service delivery processes and tools
- Monitor and improve process performance with focus on regulatory and end customer satisfaction
- Participate in the selection, onboarding and evaluation of Service Partners, create action plan to develop their capabilities
- Be the voice of Partner with Philips stakeholders, act as SME on projects related to the indirect business & service
- Support the commercial & marketing teams for the creation of business plan with Partners.
- Enable commercial success with strong Service delivery performance
How We Work Together
We believe that we are better together than apart. For this role you will be based from our offices in Farnborough and split your time between collaborating face to face with internal and external stakeholders across UKI, Nordics, BENELUX and Spain, and working from home.
You’re right for this role if:
- You have a strong technical acumen gained from a background in Biomed, engineering, military equipment services or similar – whilst training will be provided, we will need the successful candidate to be able to easily grasp the technicalities of our medical devices.
- You are a strong communicator with the ability to develop gravitas with a wide variety of stakeholders
- You understand the healthcare sector – either working within healthcare or providing a service into the sector.
- You have a career history in service delivery, service management, customer success or roles where you have been responsible for Service and outsourcing processes
- You can demonstrate a focus on performance management (KPI, SLA)
- Full driving license to enable flexible travel to partner and customer sites.
Due to the role working in the healthcare environment, a standard DBS (Disclosure and Baring Service) criminal record check will be required for this role.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here. Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
Services Lead Europe, Emergency Care employer: Philips
Contact Detail:
Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Lead Europe, Emergency Care
✨Tip Number 1
Familiarise yourself with Philips' Emergency Care products and services. Understanding the technical aspects of devices like HeartStart AEDs and Tempus monitors will help you engage confidently with stakeholders and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in service delivery and management. Attend industry events or join relevant online forums to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with performance management metrics such as KPIs and SLAs. Be ready to share specific examples of how you've successfully improved service delivery in previous roles, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by practising how to articulate complex technical information clearly. This is crucial for building rapport with diverse stakeholders, so consider role-playing scenarios where you explain service processes to non-technical audiences.
We think you need these skills to ace Services Lead Europe, Emergency Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, management, and the healthcare sector. Use specific examples that demonstrate your technical acumen and communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for emergency care and how your background aligns with Philips' mission. Mention your understanding of the healthcare sector and your ability to work with diverse stakeholders.
Highlight Key Skills: Emphasise your performance management skills, such as KPI and SLA focus. Clearly outline your experience in training and onboarding service partners, as this is crucial for the role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to contribute to Philips' Emergency Care business. Mention your willingness to adapt and learn, especially regarding the technical aspects of their medical devices.
How to prepare for a job interview at Philips
✨Understand the Technical Aspects
Make sure you have a solid grasp of the technicalities related to emergency medical devices. Brush up on your knowledge of products like HeartStart AEDs and Tempus monitors, as this will show your potential employer that you can easily engage with the technical side of the role.
✨Demonstrate Strong Communication Skills
Prepare to showcase your ability to communicate effectively with various stakeholders. Think of examples from your past experiences where you successfully built relationships or resolved conflicts, as this is crucial for the Services Lead role.
✨Showcase Your Service Delivery Experience
Be ready to discuss your background in service delivery and management. Highlight specific KPIs or SLAs you've worked with and how you improved performance in previous roles, as this aligns directly with the responsibilities of the position.
✨Familiarise Yourself with the Healthcare Sector
Research the healthcare environment and understand the challenges it faces. Being knowledgeable about current trends and issues in healthcare will demonstrate your commitment and readiness to contribute to Philips' mission.
