At a Glance
- Tasks: Support Philips Imaging customers by installing, maintaining, and repairing advanced imaging equipment.
- Company: Join a leading healthcare technology company committed to innovation and customer service.
- Benefits: Enjoy a competitive salary, car allowance, and fantastic career development opportunities.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: HNC or Degree in Electro-engineering preferred; problem-solving skills essential.
The predicted salary is between 35000 - 45000 £ per year.
The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. This role involves installing, maintaining, and repairing advanced imaging equipment, working both independently and as part of a wider team.
Responsibilities
- Operate at an advanced technical level to provide expert advice & solutions to customers and colleagues.
- Provide field‑based and remote technical support in line with relevant training and experience.
- Carry out corrective, preventative, installation, and field change order activities on complex healthcare systems.
- Diagnose mechanical, hardware and software system failures using established procedures.
- Determine the most cost‑effective repair/solution to minimise customer downtime.
- Actively participate in an ongoing rotation with the Field Service Engineer team, offering customers direct remote support in a 5‑by‑7 working pattern.
Qualifications
- HNC (NVQ Level 3 or higher) or Degree in Electro‑engineering or equivalent highly desirable.
- Experienced logical problem solver with the ability to work independently.
- Experience in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable.
- Ability to process knowledge across multi‑modality and diverse product ranges.
- Recognise new technologies and adapt to daily challenges.
- Deliver high levels of customer service.
- Competent in IT/Network diagnosis, system connectivity, and Remote service desirable.
Other Requirements
- The successful candidate will ideally be based in the Newcastle, Durham or Darlington area.
- Due to the role working in the healthcare environment, a standard DBS (Disclosure and Barring Service) criminal record check will be required for this role.
We are a Disability Confident employer and are committed to the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Benefits
- Competitive salary, car or car allowance, incentive scheme and access to career development opportunities.
Field Service Engineer in Newcastle upon Tyne employer: Philips
Philips Imaging is an exceptional employer, offering a dynamic work environment where Field Service Engineers can thrive. With a strong commitment to employee growth, competitive salaries, and a supportive culture that values diversity and inclusion, team members are empowered to develop their skills while making a meaningful impact in the healthcare sector. Located in the vibrant areas of Newcastle, Durham, or Darlington, employees enjoy a balance of professional challenges and personal fulfilment, all while contributing to innovative imaging solutions that enhance patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former Field Service Engineers on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Philips Imaging.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a case study of a challenging technical problem you solved in the past. This will demonstrate your logical problem-solving abilities and hands-on experience.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. Focus on how you can deliver high levels of customer service while tackling technical challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Philips Imaging.
We think you need these skills to ace Field Service Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with imaging systems and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Technical Skills:Since this role involves advanced imaging equipment, be sure to mention any relevant qualifications or experiences. We love seeing candidates who are proactive in learning new technologies and adapting to challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Philips
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of imaging equipment. Be ready to discuss your experience with diagnosing and repairing complex systems, as well as any specific technologies mentioned in the job description.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled challenging technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your logical problem-solving abilities.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about times when you've delivered exceptional service. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Familiarise Yourself with Remote Support
As remote support is part of the job, be prepared to discuss your experience with IT/network diagnosis and remote service tools. Highlight any relevant training or experience that shows you're comfortable with this aspect of the role.
