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- Tasks: Support Philips Imaging customers by installing, maintaining, and repairing advanced imaging equipment.
- Company: Philips is a health technology company dedicated to improving global healthcare access.
- Benefits: Enjoy a full-time role with opportunities for remote support and a collaborative team environment.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology and a supportive team.
- Qualifications: HNC or Degree in Electro-engineering preferred; problem-solving skills and customer service focus are essential.
- Other info: Ideal candidates will be based in the South East, particularly around London.
The predicted salary is between 30000 - 42000 £ per year.
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Job Title
Field Service Engineer South East
Job Description
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment?
This position will be field based location for South East area.
You are responsible for
- Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.
- Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
- Diagnosing mechanical, hardware and software system failures using established procedures and information.
- Determining most cost effective repair/solution to minimize customer downtime.
- Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.
You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.
You are reporting directly to the District Service Delivery Manager.
To succeed in this role, you’ll need a customer-first attitude and the following
- HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent highly desirable
- Experienced logical problem solver with ability to work independently
- Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable
- The ability to process knowledge across multi-modality and diverse product ranges
- Recognize new technologies and adapts to daily challenges
- Deliver high levels of customer service
- Competent in IT/Network diagnosis/system connectivity/Remote service desirable
- You are currently living in the South West region, ideally around London or South East.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Hospitals and Health Care
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Field Service Engineer South East employer: Philips
Contact Detail:
Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer South East
✨Tip Number 1
Familiarise yourself with Philips' imaging equipment and technology. Understanding the specific products you'll be working with will not only boost your confidence but also allow you to engage in more meaningful conversations during interviews.
✨Tip Number 2
Network with current or former Field Service Engineers at Philips. They can provide valuable insights into the role and company culture, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your problem-solving skills through practical examples. Be ready to discuss specific instances where you've successfully diagnosed and resolved technical issues, as this is crucial for the role.
✨Tip Number 4
Showcase your customer service experience. Since the role requires a customer-first attitude, be prepared to share how you've gone above and beyond to meet customer needs in previous positions.
We think you need these skills to ace Field Service Engineer South East
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Field Service Engineer position. Tailor your application to highlight relevant experiences that align with Philips' needs.
Highlight Technical Skills: Emphasise your technical expertise, especially in electro-engineering and imaging systems. Provide specific examples of past experiences where you successfully diagnosed and resolved technical issues.
Showcase Customer Service Experience: Philips values a customer-first attitude. Include examples from your previous roles where you provided exceptional customer service or support, particularly in a technical context.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this role. Use keywords from the job description and ensure your documents reflect your suitability for the position, focusing on your problem-solving skills and ability to work independently.
How to prepare for a job interview at Philips
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Field Service Engineer at Philips. Familiarise yourself with the technical aspects of imaging equipment and the specific challenges faced in the healthcare sector.
✨Showcase Problem-Solving Skills
Prepare to discuss your experience with diagnosing and resolving technical issues. Be ready to provide examples of how you've successfully tackled complex problems in previous roles, especially in relation to imaging systems.
✨Emphasise Customer Service
Philips values a customer-first attitude. Be prepared to share instances where you've gone above and beyond for customers, highlighting your commitment to delivering high-quality service.
✨Familiarise Yourself with New Technologies
Stay updated on the latest advancements in imaging technology. Being able to discuss new technologies and how they can be applied in the field will demonstrate your adaptability and eagerness to learn.
