At a Glance
- Tasks: Lead the strategic vision for Philips’ Imaging service portfolio across Europe.
- Company: Join Philips, a leader in health technology with a mission to improve lives.
- Benefits: Competitive salary, generous pension, private healthcare, and flexible benefits.
- Other info: Collaborative work environment with opportunities for personal and professional development.
- Why this job: Shape the future of healthcare services while driving innovation and growth.
- Qualifications: Extensive leadership experience in healthtech and strong commercial strategy skills.
The predicted salary is between 51750 - 63250 £ per year.
In this role your strategic vision directly shapes the future of Philips’ Imaging service portfolio across Europe. As the Service Business Manager for Image Guided Therapy, Europe, you are not just managing services—you are steering a critical growth engine for the business. This is a high-impact leadership role designed for someone who wants to combine commercial strategy, operational excellence, and customer-centric innovation on a continental scale.
You will develop and implement service delivery readiness plans, oversee financial and operational performance, and foster continuous service improvement. The role ensures regulatory compliance, drives market capabilities, and maintains a strategic services plan to position the business for long-term success.
Your Role:
- Aligns service portfolio strategies with the overall business objectives, ensuring that services are tailored to support the business’s growth aspirations and customer needs.
- Coordinates with cross functional business leaders to gather feedback on service performance, drive service market introductions, and ensure readiness for solution delivery.
- Develops and implements service delivery readiness plans during product, software, or solution new product introductions (NPI), ensuring the creation of delivery instructions, normative hours, and customer-facing content.
- Oversees the financial and operational performance of the service business, focusing on key metrics such as order intake, retention/churn rates, deal margins, and service availability.
- Fosters a culture of continuous service improvement by defining and driving productivity initiatives that enhance service efficiency and effectiveness across the business unit.
- Ensures compliance with regulatory requirements within the service business, developing operational KPIs to validate the success of service delivery processes.
- Drives the development of market capabilities for selling and delivering business-specific services, ensuring that teams are equipped with the necessary tools, training, and resources.
- Defines the requirements for enablers across the end-to-end service chain, including tooling and process improvements, to enhance service delivery and customer satisfaction.
- Establishes and maintains a strategic services plan that incorporates future market trends and business needs, positioning the service business for long-term success.
- Leads the creation of comprehensive service documentation, delivery instructions, and customer-facing materials, ensuring that service teams are fully prepared for effective fulfilment of service business deliverables.
You’re the right fit if you have the following:
- Extensive leadership experience in Service function within healthtech
- Extensive experience in commercial execution in zone/region
- Excellent senior stakeholder management skills
- Working knowledge of Image Guided Therapy portfolio
- Bachelor's / Master's Degree in Health Science, Engineering, Business Administration or equivalent.
- P&L responsibility
- Strong commercial strategy, strategic planning and data analytical skills
Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is £73,500 - £115,500. This role is eligible for a short term incentive with your rewards linked to key performance indicators and company results. Benefits include a generous pension contribution, private healthcare, along with a range of flexible benefits and family friendly policies - be sure to speak to your recruiter about all the benefits on offer. We also have plenty of learning opportunities to support your development at Philips. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Note other locations within regular commuting distance of Philips head office locations in that country will be considered and discussed further at TA Interview stage.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
Service Business Leader - IGT, Europe in Farnborough employer: Philips
Philips is an excellent employer that fosters a collaborative and innovative work culture in Farnborough, where teamwork and effective communication are at the heart of achieving success. Employees benefit from opportunities for professional growth and development, alongside a commitment to driving commercial success in the dynamic e-commerce landscape. With a focus on meaningful engagement and strategic partnerships, Philips offers a rewarding environment for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Business Leader - IGT, Europe in Farnborough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Philips.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Philips.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Philips, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Business Leader - IGT, Europe in Farnborough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Philips.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Philips.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Philips. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Philips. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Philips
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Philips’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
