Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse service operations data to drive performance improvements and support strategic decisions.
- Company: Join Philips, a leading health technology company dedicated to improving lives.
- Benefits: Enjoy competitive salary, performance bonuses, flexible benefits, and support for CIMA qualification.
- Why this job: Make a real impact in healthcare by optimising service performance and enhancing customer satisfaction.
- Qualifications: Bachelor's or Master's in Business Economics, Finance, or Accounting; analytical skills required.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 50000 £ per year.
In this role, you have the opportunity to help the UK&I Services & Solutions Delivery (SSD) organization optimize their performance, through meaningful financial analysis and decision support.
You are responsible for:
- Analyzing complex service operations data to identify performance trends, inefficiencies, and improvement opportunities, supporting strategic decision-making with advanced analytics.
- Collaborating with cross-functional teams (operations, finance, customer support) to align objectives and ensure effective execution of service performance strategies.
- Monitoring and interpreting KPIs to assess productivity, operational effectiveness, and customer satisfaction, identifying root causes and recommending corrective actions.
- Designing and implementing data-driven service improvement initiatives to enhance performance, scalability, and operational excellence.
- Evaluating end-to-end service processes and workflows to optimize efficiency and customer outcomes.
- Presenting analytical insights and recommendations to senior leadership through clear, data-backed reporting.
- Maintaining documentation, ensuring regulatory compliance, managing risk mitigation, and supporting audit readiness.
- Supporting and tracking large-scale improvement programs, escalating critical issues when necessary to protect service integrity and business objectives.
You are part of the Services & Solutions Delivery (SSD) organization within Market UK&I. The Operations Analyst SSD reports to the Head of SSD UK&I with a dotted line to the HS Finance BP Market UK&I.
To succeed in this role, you should have the following skills and experience:
- Bachelor or Masters degree in Business Economics, Finance and or Accounting orientated study.
- Willingness to pursue CIMA qualification.
- Experience in data/finance/analytical/commercial positions.
- Some financial experience, including solid business controlling, FP&A and A&IC knowledge, at least part of which in a commercial environment.
- Ability to understand and explain impact of (market) developments on business results and ability to translate into financial consequences.
- Good analytical skills.
- Convincing communication and stakeholder management skills.
- Continuous improvement mindset and knowledge of LEAN methodology.
- Good understanding of relevant tools and systems (SAP, EFR, VIPP).
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. From competitive salary and performance bonus to family friendly policies, flexible benefits and support in gaining your CIMA qualification, a career at Philips comes with all sorts of wonderful benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals.
Service Business Analyst in Farnborough employer: Philips
Contact Detail:
Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Business Analyst in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your analytical skills! Since this role involves data analysis, brush up on your ability to interpret KPIs and present findings clearly. Mock interviews with friends can help you articulate your thought process effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Business Analyst in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Business Analyst role. Highlight relevant experience in data analysis, financial reporting, and any collaboration with cross-functional teams. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your continuous improvement mindset and any relevant tools you’re familiar with.
Showcase Your Analytical Skills: In your application, be sure to showcase your analytical skills. Provide examples of how you've used data to drive decisions or improve processes in previous roles. We love seeing how you can turn complex data into actionable insights!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Philips
✨Know Your Numbers
As a Service Business Analyst, you'll be diving deep into data. Brush up on your financial analysis skills and be ready to discuss how you've used data to drive decisions in the past. Prepare specific examples of trends you've identified and how they led to improvements.
✨Collaborate Like a Pro
This role involves working with various teams, so show off your collaboration skills! Think of instances where you successfully aligned objectives with cross-functional teams. Be prepared to discuss how you handle differing opinions and ensure everyone is on the same page.
✨Master the KPIs
Understanding KPIs is crucial for this position. Familiarise yourself with common service performance metrics and be ready to explain how you've monitored and interpreted them in previous roles. Highlight any corrective actions you've recommended based on your findings.
✨Present with Confidence
You'll need to present analytical insights to senior leadership, so practice your presentation skills! Prepare a mock presentation of a past project where you showcased your findings. Focus on clarity and how you backed your recommendations with data.