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For Companies At a Glance
- Tasks: Lead healthcare informatics projects, ensuring top-notch service delivery and customer satisfaction.
- Company: Join Philips, a leading health technology company dedicated to improving lives.
- Benefits: Enjoy competitive salary, performance bonuses, flexible benefits, and access to Philips University.
- Other info: Remote role with travel; we embrace diversity and support flexible working arrangements.
- Why this job: Make a real impact in healthcare by optimising service delivery and driving innovation.
- Qualifications: Leadership experience in healthcare informatics and strong customer relationship management skills required.
The predicted salary is between 70000 - 90000 £ per year.
As the Northern Europe Service Delivery Leader for Healthcare Informatics Implementation projects, you will set the strategic direction for service delivery across the region, ensuring seamless alignment with business objectives and customer expectations. You’ll lead cross‑functional teams to deliver complex, high‑impact service initiatives while building and maintaining trusted relationships with our customers. This role offers real scope to influence how services are delivered and integrated for UKI and Nordics region— from embedding best‑practice service frameworks to driving operational efficiency and strong financial performance. If you’re a confident leader who thrives in a complex, customer‑centric environment and enjoys turning strategy into scalable results, this is a role where your expertise will truly make a difference.
Your role:
- Oversees the end-to-end management of complex service delivery operations, coordinating with cross-functional teams and global stakeholders to ensure the timely and cost-effective execution of services that exceed customer expectations.
- Operates independently; contributes to the development of objectives and principles for Healthcare Informatics and Service & Solution Delivery teams, fostering creative and effective approaches to goal attainment.
- Provides leadership to others, nurtures their professional development, and facilitates collaboration and knowledge sharing across the team.
- Acts as the key escalation point for critical delivery issues, providing strategic guidance and intervention to resolve challenges, mitigate risks, and ensure the successful completion of service commitments.
- Drives the continuous optimization of service delivery processes, leveraging data analytics, industry best practices, and emerging technologies to enhance operational efficiency, service quality, and customer satisfaction.
- Cultivates and manages executive-level relationships with key customers, understanding their evolving business needs and aligning service delivery strategies to support their long-term goals and objectives.
- Leads strategic initiatives to expand service capabilities, including the introduction of new service offerings, the integration of advanced technologies, and the exploration of new market opportunities.
- Ensures the consistent application of service delivery best practices and methodologies across all projects, driving a culture of excellence, accountability, and continuous improvement throughout the service delivery teams.
- Prepares and delivers detailed reports, insights, and strategic recommendations on service delivery performance to senior executives, contributing to high-level decision-making and the formulation of future service strategies.
- Responsible for Sales revenue and IGM performance for the Northern Europe region.
From competitive salary and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.
How we work together
This is a remote based role within the UK and will require regular travel to customer sites.
You’re right for this role if:
- You have significant leadership experience in Healthcare Informatics Service Delivery, especially in Imaging Informatics like Radiology Informatics or Advanced Visualization Informatics.
- Significant experience in delivering services to NHS regulated (UKI) and other regulated markets.
- Strong influencing and commercial skills.
- Expert in service delivery and customer relationship management in medical devices environment.
- A degree/qualification in software engineering, business engineering or equivalent.
- Relevant experience with improvement projects for software delivery projects meeting time, budget & quality as well as for managed services quality.
- Comprehensive understanding of “people business” which includes the management of key skills in project, solutions and services business as well as continuous professionalization across the entire resource base.
- Proven track record in data driven software solutions optimizations / analytics & KPI based.
- Results oriented: take personal accountability to deliver results.
- Excellent verbal and written communication skills.
- Willing to travel.
About Philips UKI
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
Northern Europe Service Delivery Leader – Healthcare Informatics in Farnborough employer: Philips
Contact Detail:
Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Northern Europe Service Delivery Leader – Healthcare Informatics in Farnborough
✨Tip Number 1
Network like a pro! Reach out to connections in the healthcare informatics field, especially those who work at Philips or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for service delivery leaders. Think about how your experience aligns with the role's requirements, especially around managing complex projects and customer relationships.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven successful service delivery initiatives. Highlight your ability to foster collaboration and resolve challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Philips.
We think you need these skills to ace Northern Europe Service Delivery Leader – Healthcare Informatics in Farnborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Healthcare Informatics. We want to see how your skills align with the role of Service Delivery Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Skills: As a leader, it’s crucial to demonstrate your ability to manage teams and drive results. Use specific examples from your past experiences where you’ve successfully led projects or initiatives, especially in complex environments like healthcare.
Highlight Customer-Centric Approach: This role is all about building relationships with customers. Share instances where you’ve gone above and beyond to meet customer needs or improve service delivery. We love to see how you’ve made a positive impact on client satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Philips
✨Know Your Stuff
Make sure you brush up on your knowledge of Healthcare Informatics, especially in Imaging Informatics. Understand the latest trends and technologies in the field, as well as the specific challenges faced by NHS regulated markets. This will show that you're not just a leader, but a knowledgeable one.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led cross-functional teams in the past. Highlight your ability to nurture professional development and foster collaboration. Be ready to discuss how you’ve resolved critical delivery issues and driven operational efficiency in previous roles.
✨Build Relationships
Since this role involves managing executive-level relationships, think about how you can demonstrate your relationship-building skills. Prepare anecdotes that illustrate how you've aligned service delivery strategies with customer needs and contributed to their long-term goals.
✨Data-Driven Mindset
Be prepared to discuss how you've used data analytics to optimise service delivery processes in the past. Bring examples of KPIs you've tracked and how they influenced your decision-making. This will show that you have a results-oriented approach and can drive continuous improvement.