E2E Business Process Expert (Services Enablement Team) in Farnborough

To provide Business Process Expertise within a Services Enablement Team. The projects can vary dependent on experience and skills. The projects consist of changes to Process, People & Technology, where a standard methodology of process design, through to implementation is followed. If you have process design experience and you have been involved in continuous improvement projects, we might have a great fit for you. If you have experience in Customer Services, Process areas of Service & Solutions Delivery, particularly in an operational based environment you should apply.

Your role:

• Lead and develop a network of subject-matter experts across Philips and external businesses and institutes, ensuring our services and solutions meet customer needs.
• Facilitate multidisciplinary Design Reference Groups with business process and domain specialists.
• Build communities of practice that support continuous improvement and the ongoing development of our standards and methodologies.
• Represent the Business Process team in strategic projects, taking on business process leadership responsibilities when assigned.

You are a part of the Services Enablement Team with a focus on End-2-End Business process design, with the key purpose of full deployment into our Businesses & markets.

To succeed in this role, you should have the following skills and experience:

• A Bachelor’s or Master’s degree, or equivalent, is preferred but not essential.
• At least 5 years of relevant work experience in a changing, fast-paced environment.
• Experience designing and deploying processes and systems across multiple business models is required.
• Additional certifications in continuous improvement (e.g., Lean or Six Sigma) are preferred.
• Experience in service and solutions delivery management and/or service operations.
• Project management experience in the healthcare sector or across sectors is preferred.
• Proficiency in written and spoken English.

Compensation & benefits:

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is £48,300.00 - £75,900.00. This role is eligible for an annual incentive with your rewards linked to key performance indicators and company results. Benefits include a generous pension contribution, private healthcare, along with a range of flexible benefits and family friendly policies.

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips:

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

About Philips UKI:

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.

We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals.