At a Glance
- Tasks: Install, maintain, and repair advanced imaging systems for Philips customers.
- Company: Join Philips, a leading health technology company dedicated to quality healthcare.
- Benefits: Competitive salary, company car, private healthcare, and generous pension contributions.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact in healthcare while developing your technical skills.
- Qualifications: HNC/HND or degree in relevant engineering fields; experience with medical imaging systems preferred.
The predicted salary is between 31500 - 38500 £ per year.
Purpose of the Role
As a Field Service Engineer - DXR & CT, you will play a vital role in supporting the technical needs of Philips customers across the Northwest.
Working both independently and as part of a highly skilled regional team, you will install, maintain, troubleshoot, and repair advanced imaging systems, ensuring maximum system performance and exceptional customer satisfaction.
As a Field Service Engineer - DXR & CT, you will play a vital role in supporting the technical needs of Philips customers across the Northwest.
Working both independently and as part of a highly skilled regional team, you will install, maintain, troubleshoot, and repair advanced imaging systems, ensuring maximum system performance and exceptional customer satisfaction.
- Job Title
- Field Service Engineer - DXR & CT
Job Description
As a Field Service Engineer - DXR & CT, you will play a vital role in supporting the technical needs of Philips customers across the Northwest.
Working both independently and as part of a highly skilled regional team, you will install, maintain, troubleshoot, and repair advanced imaging systems, ensuring maximum system performance and exceptional customer satisfaction.
This role is focused on DXR and CT systems initially, with opportunities to develop expertise across additional imaging modalities as business requirements evolve.
The successful candidate will ideally be based in or just south of the Birmingham area.
- Your Responsibilities
- Operate at an advanced technical level, providing expert technical support and guidance to customers and colleagues.
- Deliver field-based technical support in line with your training, experience, and product competencies.
- Perform corrective maintenance, preventative maintenance, installations, upgrades, and field change orders on complex DXR and CT systems.
- Diagnose and resolve mechanical, electrical, hardware, software, and network-related issues using established diagnostic procedures and technical documentation.
- Determine the most effective and cost-efficient solutions to minimise customer downtime and maximise system availability.
- Maintain accurate service records and documentation in accordance with Philips Quality Management System (QMS) and regulatory requirements.
- Build strong customer relationships through professional communication and a customer-first approach.
- Participate in the Field Service Engineer on-call rota, providing timely support to customers as required.
- Support continuous improvement initiatives, sharing technical knowledge and best practices across the service organisation.
- Ensure all activities are conducted in compliance with Philips quality, regulatory, health & safety, and customer site requirements.
- About The Team
You will be part of a collaborative team of Field Service Engineers supporting Philips DXR and CT customers across the region.
The team is committed to delivering industry-leading service levels while maintaining the highest standards of quality, compliance, and customer care within a highly regulated healthcare environment.
You will report directly to the Service Delivery Manager for the Northwest.
- To Succeed in This Role, You Will Need
- HNC/HND (NVQ Level 3 or above), Degree in Electronics, Electrical Engineering, Biomedical Engineering, Medical Engineering, or equivalent technical discipline.
- Proven experience in diagnosing and repairing complex medical, imaging, electronic, or electromechanical systems.
- Strong logical troubleshooting and problem-solving skills, with the ability to work independently in the field.
- Experience supporting MRI systems is highly desirable; experience in other advanced imaging modalities will also be considered.
- Good understanding of IT infrastructure, networking, system connectivity, cybersecurity principles, and remote diagnostics.
- Ability to learn and apply technical knowledge across multiple products and technologies.
- Strong customer focus with excellent communication and relationship management skills.
- A proactive approach to identifying opportunities for service improvement and customer satisfaction.
- Full UK driving licence and willingness to travel extensively throughout the Northwest.
- Residence within a suitable location to effectively support customers across Northwest England.
- Salary & Benefits
Doing meaningful work should come with fair, transparent rewards.
The base salary range for this role is £36 000 - £ 57 000.
We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for a company car and an annual incentive, with your rewards linked to key performance indicators and company results.
Benefits include a generous pension contribution, private healthcare, health and wellbeing benefits as well as learning and development opportunities.
We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.
Additional Information
As this role involves working within healthcare environments, a standard DBS (Disclosure and Barring Service) check will be required.
About Philips UKI
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment.
We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals.
If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
About Philips
We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
- Learn more about our business here
- Discover our rich and exciting history here
- Learn more about our purpose here
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Field Service Engineer - Diagnostic X-Ray (DXR) & Computed Tomography (CT) in Birmingham employer: Philips
Philips is an excellent employer that fosters a collaborative and innovative work culture in Farnborough, where teamwork and effective communication are at the heart of achieving success. Employees benefit from opportunities for professional growth and development, alongside a commitment to driving commercial success in the dynamic e-commerce landscape. With a focus on meaningful engagement and strategic partnerships, Philips offers a rewarding environment for those looking to make a significant impact.
