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- Tasks: Manage calls and coordinate field service engineers to ensure optimal customer solutions.
- Company: Philips Water Solutions, a leading health technology company.
- Benefits: Competitive pay, flexible working hours, and access to Philips University.
- Why this job: Launch your career in a supportive environment while making a real difference.
- Qualifications: Proactive attitude, problem-solving skills, and strong communication abilities.
- Other info: Hybrid working available after training, with excellent growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We now have an exciting new permanent opportunity within Philips Healthcare working in our busy Services Support Centre. We are seeking an exceptional individual to take the role of Services Support Centre Resource Planner (Short Term).
As a Service Planner you will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.
Your Role
- Handling incoming calls for all modalities (including US & HPM)
- Incident planning & case management for all Philips managed modalities (including Scotland US, Philips HPM Field Service Engineers)
- Ensuring appropriate management of field capacity to allow correct scheduling by the planning resource team for all Philips managed modalities
- Correctly prioritising and rescheduling where required for all event types within a 48‐hour timeframe
- Assigning and dispatching of Field Services Engineers based on advice from an onsite technical helpdesk, taking into account FSEs location, workload and urgency
- Managing Field Service Engineer absence requests for all Philips managed modalities
- Coordinating orders of spare parts when required and keeping the customer and engineers informed at every stage (including material‐only parts orders)
- Ensuring customers are aware of the status of their call and the actions taking place
Qualifications
- Motivated, proactive attitude with a desire to learn and capitalise on this opportunity to launch your career
- Resilient and confident character, with excellent problem‐solving skills
- Ability to work independently and as part of a team
- Prepared to take ownership of customer problems through to completion and remain calm in such situations
- Strong written and verbal communication skills
- Demonstrated commitment to satisfy customers, able to build trust and confidence
- Good organisational skills and ability to manage workloads and priorities
- Ability to work to pre‐determined targets and timescales
- Strong basic IT skills (Microsoft suite)
- Ability to work well under pressure and while managing a high volume of telephone calls
Location & Working Hours
This role is based in Farnborough, Hampshire. Hybrid working is available, with flexibility to work from home two days a week once the initial training period is over. Shift patterns: 8:00‐4:30 or 9:00‐5:30 with weekly rotation, an 11:30‐8:00 shift once a fortnight, and a Saturday or Sunday 8:00‐4:30 shift every six weekends. Weekend and late‐shift work can be done from home.
Benefits
Competitive shift allowance, performance bonus, family‐friendly policies, flexible benefits, access to Philips University.
Diversity and Inclusion
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Senior Level & Employment Type
Seniority level: Entry level. Employment type: Part‐time. Job function: Other.
About Philips
We are a health technology company built around the belief that every human matters. Do the work of your life to help the lives of others.
Services Support Centre - Resource Planner employer: Philips Water Solutions
Contact Detail:
Philips Water Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Support Centre - Resource Planner
✨Tip Number 1
Get to know the company! Research Philips Water Solutions and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role requires excellent problem-solving abilities, try out some scenarios or case studies related to resource planning. This will prepare you for any situational questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about the opportunity at Philips.
We think you need these skills to ace Services Support Centre - Resource Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resource Planner role. Highlight your problem-solving skills and any relevant experience that shows you can handle pressure and manage workloads effectively.
Show Off Your Communication Skills: Since strong written and verbal communication is key, use clear and concise language in your application. Don’t forget to showcase how you've built trust with customers in past roles!
Demonstrate Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or priorities. This will show us that you can keep things running smoothly in a busy environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Philips!
How to prepare for a job interview at Philips Water Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Services Support Centre Resource Planner role. Familiarise yourself with the key responsibilities like incident planning and case management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Since this role requires excellent problem-solving abilities, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you can remain calm under pressure.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully, ensuring you convey confidence and build trust with your interviewer.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, training opportunities, or the company culture at Philips. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
