At a Glance
- Tasks: Support Philips Imaging customers by installing, maintaining, and repairing advanced imaging equipment.
- Company: Join Philips, a leading health technology company dedicated to quality healthcare for all.
- Benefits: Competitive salary, car allowance, incentive scheme, and career development opportunities.
- Other info: Flexible work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: HNC or Degree in Electro-engineering; problem-solving skills and customer service focus required.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. In this role you will work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment. This is a general X-ray focused role for the immediate term though Image Guided Therapy may be added to your scope in due course. The successful candidate would ideally be based in the Newcastle, Durham or Darlington area.
You are responsible for:
- Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.
- Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
- Diagnosing mechanical, hardware and software system failures using established procedures and information.
- Determining most cost effective repair/solution to minimize customer downtime.
- Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.
You are a part of a: regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry. You will report directly to the District Service Delivery Manager for the North East.
To succeed in this role, you’ll need a customer-first attitude and the following:
- HNC (NVQ Level 3 or higher) or Degree in Electro-engineering or equivalent highly desirable.
- Experienced logical problem solver with ability to work independently.
- Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable.
- The ability to process knowledge across multi-modality and diverse product ranges.
- Recognize new technologies and adapts to daily challenges.
- Deliver high levels of customer service.
- Competent in IT/Network diagnosis/system connectivity/Remote service desirable.
- You are currently living in a convenient location to service the Newcastle, Durham and Darlington area.
Due to the role working in the healthcare environment, a standard DBS (Disclosure and Barring Service) criminal record check will be required for this role.
In return, we offer you: a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences. From a competitive salary, car or car allowance as well as an incentive scheme, and access to career development opportunities; a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the everything on offer.
Please note candidates will be assessed on an ongoing basis, with a view to start as soon as possible. We would therefore encourage early applications.
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
Field Service Engineer in Newcastle upon Tyne employer: Philips International
Philips is an exceptional employer that prioritises the well-being and professional growth of its employees, particularly in the role of Field Service Engineer. With a strong commitment to diversity and inclusion, competitive benefits including a car allowance and career development opportunities, and a flexible work environment tailored to individual needs, Philips fosters a collaborative culture where every team member can thrive while making a meaningful impact in healthcare technology.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Newcastle upon Tyne
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer role you’re after at Philips International.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Philips International a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Philips International.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer at Philips International, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Philips International a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Philips International specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Philips International
✨Brush Up on Core Engineering Principles
Before heading into the interview with Philips International, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Philips International want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
