Field Service Engineer Trainee

Job Responsibilities:

• Provides technical support and troubleshooting to customers, accurately diagnosing issues and implementing solutions while adhering to regulatory guidelines and company protocols.
• Assists in the installation, maintenance, and repair of products, ensuring compliance with safety standards and effective functioning of equipment.
• Completes work with limited supervision and autonomy, setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks.
• Documents all service activities, including diagnostics, resolutions, and parts used, utilizing the Service Management System to maintain detailed and accurate records.
• Handles customer inquiries and complaints professionally, offering effective solutions and escalating more complex issues to senior technicians or appropriate channels.
• Conducts routine maintenance and performance checks on medical devices, ensuring they meet operational standards and regulatory requirements to prevent potential failures.
• Supports senior technicians during advanced technical procedures by preparing necessary tools and materials, following instructions closely, and learning through hands-on experience.
• Communicates effectively with customers to keep them informed about the status of their service requests, expected timelines, and any potential issues or delays, ensuring transparency and trust.
• Participates in ongoing training and professional development opportunities to enhance technical skills and stay updated on new products and service procedures, ensuring the highest standards of service.
• Ensures all service activities comply with company policies and industry regulations, consistently striving to achieve high levels of customer satisfaction and service quality through meticulous adherence to standards.

You are responsible for:

• Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.
• Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
• Support services business.
• Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
• Provide service support to team members as required, Focus on good teamwork.
• Prepare and provide kinds of Service Report on an accurate and timely basis.
• Other tasks assigned by team & company.

To succeed in this role, you should have the following skills and experience:

• Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Computer Science or related major.
• Strong communication skill.
• Clear and logic thinking.
• Ability to handle multi tasks.
• Good execution skill.
• Excellent English skill in reading and listening (training will be delivered in English).
• Willing to take responsibility and travel between accountable customers.
• Self-motivation and self-management.
• Fresh graduate is better.
• 0-1 year's work experience of customer service in healthcare industry or medical information system is a plus.
• Major working area is Southern Taiwan. Hometown in Southern Taiwan is preferred.

In return, we offer you:

• A path towards your most rewarding career.
• Competitive health benefits, a flexible work schedule and access to local well-being focused activities.

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Together, we deliver better care for more people because we believe that every human matters.