At a Glance
- Tasks: Support Philips Imaging customers by installing, maintaining, and repairing advanced imaging equipment.
- Company: Philips, a leading health technology company dedicated to quality healthcare for all.
- Benefits: Competitive salary, car allowance, incentive scheme, and career development opportunities.
- Other info: Flexible work environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: HNC or Degree in Electro-engineering; problem-solving skills and customer service focus required.
The predicted salary is between 35000 - 45000 € per year.
The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. In this role you will work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment. This is a general X-ray focused role for the immediate term though Image Guided Therapy may be added to your scope in due course.
You are responsible for:
- Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.
- Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
- Diagnosing mechanical, hardware and software system failures using established procedures and information.
- Determining most cost effective repair/solution to minimize customer downtime.
- Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.
You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry. You will report directly to the District Service Delivery Manager for the North East.
To succeed in this role, you’ll need a customer-first attitude and the following:
- HNC (NVQ Level 3 or higher) or Degree in Electro-engineering or equivalent highly desirable.
- Experienced logical problem solver with ability to work independently.
- Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable.
- The ability to process knowledge across multi-modality and diverse product ranges.
- Recognize new technologies and adapts to daily challenges.
- Deliver high levels of customer service.
- Competent in IT/Network diagnosis/system connectivity/Remote service desirable.
You are currently living in a convenient location to service the Newcastle, Durham and Darlington area. Due to the role working in the healthcare environment, a standard DBS (Disclosure and Barring Service) criminal record check will be required for this role.
In return, we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences. From a competitive salary, car or car allowance as well as an incentive scheme, and access to career development opportunities; a career at Philips comes with all sorts of wonderful benefits.
Please note candidates will be assessed on an ongoing basis, with a view to start as soon as possible. We would therefore encourage early applications.
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond. We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.
About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Field Service Engineer employer: Philips International
Philips is an exceptional employer, offering a dynamic and innovative work environment for Field Service Engineers in the Newcastle, Durham, and Darlington area. With a strong commitment to employee growth, competitive benefits including a car allowance and incentive schemes, and a culture that prioritises diversity and inclusion, Philips empowers its team to thrive while making a meaningful impact in healthcare technology. Join us to be part of a collaborative team dedicated to delivering first-class service and advancing your career in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current Field Service Engineers on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role like this.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of imaging systems and troubleshooting techniques. You never know when a practical question might pop up during an interview.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about putting the customer first, so make sure they see that in you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so don’t miss out!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with imaging systems and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer-first attitude – it’s key for us!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially in a healthcare setting.
Apply Early!:We assess applications on an ongoing basis, so don’t wait around! Head over to our website and submit your application as soon as possible. The sooner you apply, the better your chances of joining our fantastic team!
How to prepare for a job interview at Philips International
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex imaging systems. Brush up on your technical knowledge, especially around X-ray and Image Guided Therapy technologies. Be ready to discuss specific examples of how you've diagnosed and solved issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled challenging problems independently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your logical approach and the impact of your solutions on customer satisfaction.
✨Emphasise Customer Service
This role requires a customer-first attitude. Think of examples where you've gone above and beyond for a client or resolved a difficult situation. Make sure to convey your commitment to delivering high levels of service and how you handle customer interactions.
✨Be Ready for Technical Questions
Expect questions that test your knowledge of IT/network diagnosis and system connectivity. Brush up on relevant procedures and be prepared to explain how you would approach common technical failures. This will show your readiness to provide expert advice and solutions.
