Northern Europe Service Delivery Leader – Healthcare Informatics in Farnborough

As the Northern Europe Service Delivery Leader for Healthcare Informatics Implementation projects, you will set the strategic direction for service delivery across the region, ensuring seamless alignment with business objectives and customer expectations. You’ll lead cross‐functional teams to deliver complex, high‐impact service initiatives while building and maintaining trusted relationships with our customers. This role offers real scope to influence how services are delivered and integrated for UKI and Nordics region— from embedding best‐practice service frameworks to driving operational efficiency and strong financial performance. If you’re a confident leader who thrives in a complex, customer‐centric environment and enjoys turning strategy into scalable results, this is a role where your expertise will truly make a difference.

Your role:

• Oversees the end-to-end management of complex service delivery operations, coordinating with cross-functional teams and global stakeholders to ensure the timely and cost-effective execution of services that exceed customer expectations.
• Operates independently; contributes to the development of objectives and principles for Healthcare Informatics and Service & Solution Delivery teams, fostering creative and effective approaches to goal attainment.
• Provides leadership to others, nurtures their professional development, and facilitates collaboration and knowledge sharing across the team.
• Acts as the key escalation point for critical delivery issues, providing strategic guidance and intervention to resolve challenges, mitigate risks, and ensure the successful completion of service commitments.
• Drives the continuous optimization of service delivery processes, leveraging data analytics, industry best practices, and emerging technologies to enhance operational efficiency, service quality, and customer satisfaction.
• Cultivates and manages executive-level relationships with key customers, understanding their evolving business needs and aligning service delivery strategies to support their long-term goals and objectives.
• Leads strategic initiatives to expand service capabilities, including the introduction of new service offerings, the integration of advanced technologies, and the exploration of new market opportunities.
• Ensures the consistent application of service delivery best practices and methodologies across all projects, driving a culture of excellence, accountability, and continuous improvement throughout the service delivery teams.
• Prepares and delivers detailed reports, insights, and strategic recommendations on service delivery performance to senior executives, contributing to high-level decision-making and the formulation of future service strategies.
• Responsible for Sales revenue and IGM performance for the Northern Europe region.

From competitive salary and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.

How we work together:

This is a remote based role within the UK and will require regular travel to customer sites.

You’re right for this role if:

• You have significant leadership experience in Healthcare Informatics Service Delivery, especially in Imaging Informatics like Radiology Informatics or Advanced Visualization Informatics.
• Significant experience in delivering services to NHS regulated (UKI) and other regulated markets.
• Strong influencing and commercial skills.
• Expert in service delivery and customer relationship management in medical devices environment.
• A degree/qualification in software engineering, business engineering or equivalent.
• Relevant experience with improvement projects for software delivery projects meeting time, budget & quality as well as for managed services quality.
• Comprehensive understanding of “people business” which includes the management of key skills in project, solutions and services business as well as continuous professionalization across the entire resource base.
• Proven track record in data driven software solutions optimizations / analytics & KPI based.
• Results oriented: take personal accountability to deliver results.
• Excellent verbal and written communication skills.
• Willing to travel.

About Philips UKI:

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond. We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all.