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- Tasks: Provide remote support for X-ray solutions and ensure customer satisfaction.
- Company: Philips HealthTech, a leader in innovative healthcare technology.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on knowledge sharing and project involvement.
- Why this job: Join a dynamic team and make a real difference in healthcare technology.
- Qualifications: 3+ years in engineering or medical fields with strong customer service skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Le Remote Service Engineer représente Philips HealthTech avec exemplarité et professionnalisme. Il garantit un haut niveau de satisfaction client tout en contribuant activement à l’atteinte voire au dépassement des objectifs opérationnels et commerciaux de l’entreprise.
Vous avez pour principales missions :
- Accueillir, analyser et enregistrer les demandes techniques sur nos solutions DXR (Diagnostic X Ray), en apportant un support attentif et conforme aux exigences réglementaires.
- Réaliser des diagnostics à distance pour résoudre efficacement les incidents, et définir un plan d’action clair et structuré lorsque la résolution à distance n’est pas possible.
- Créer et suivre les Work Orders, en assurant une communication transparente et régulière avec le client tout au long du processus.
- Gérer les plaintes et les escalades liées à la sécurité ou non — avec rigueur, réactivité et sens du service.
- Contribuer au développement des connaissances en rédigeant, mettant à jour et soumettant les articles de la base de connaissances.
- Participer à la conduite de petits projets et accompagner un nombre limité de collaborateurs, en favorisant un environnement collaboratif et positif.
Vos atouts pour réussir à ce poste :
- Une orientation client affirmée « Customer First », accompagnée d’un sens développé de l’empathie, de la compréhension et de la patience.
- Excellentes compétences rédactionnelles et maîtrise avancée de la documentation technique.
- Forte capacité d’analyse et de résolution de problèmes à distance, avec un haut niveau d’autonomie et de rigueur.
- Aptitude avérée au travail collaboratif, avec volonté de partager connaissances, bonnes pratiques et retours d’expérience.
- Minimum trois ans d’expérience dans un environnement d’ingénierie, médical ou scientifique.
- Première expérience dans un rôle impliquant une relation client directe et continue.
Remote Service Engineer - Xray employer: Philips Iberica SAU
Contact Detail:
Philips Iberica SAU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Engineer - Xray
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Philips HealthTech. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for virtual interviews by practising your tech skills. Since this role is remote, make sure you’re comfortable with video calls and any software they might use. A smooth tech setup shows you’re ready for the job!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in the past. This will highlight your analytical abilities and customer-first mindset, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Service Engineer - Xray
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your 'Customer First' mindset in your application. We want to see how you’ve gone above and beyond for clients in the past, so share specific examples that showcase your empathy and problem-solving skills.
Nail the Technical Details: Since this role involves technical support, it’s crucial to demonstrate your strong writing skills and familiarity with technical documentation. We recommend including any relevant experience or projects that showcase your ability to communicate complex information clearly.
Be Proactive About Problem-Solving: We love candidates who can think on their feet! In your application, mention instances where you’ve successfully diagnosed and resolved issues remotely. This will show us that you have the analytical skills we’re looking for.
Collaborate and Share: Collaboration is key at StudySmarter, so don’t forget to mention your experience working in teams. Talk about how you’ve shared knowledge and best practices with colleagues, as this aligns perfectly with our values. And remember, apply through our website for the best chance!
How to prepare for a job interview at Philips Iberica SAU
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of DXR solutions. Brush up on common issues and troubleshooting techniques, as you might be asked to demonstrate your problem-solving skills during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer-first approach. Think of situations where you’ve successfully resolved client issues or improved their experience, as this role heavily relies on strong interpersonal skills.
✨Communicate Clearly and Confidently
Since you'll be managing communications with clients, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts, so being able to simplify your language is key.
✨Demonstrate Team Spirit
Be ready to discuss how you’ve collaborated with others in past roles. Share specific instances where you contributed to team projects or shared knowledge, as this will show your ability to work in a collaborative environment.