At a Glance
- Tasks: Support Philips Imaging customers by installing, maintaining, and repairing advanced imaging equipment.
- Company: Join a leading healthcare technology company committed to innovation and customer service.
- Benefits: Flexible working options, competitive salary, and opportunities for personal and professional growth.
- Other info: Be part of a collaborative team in a dynamic and regulated industry.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: HNC or Degree in Electro-engineering; problem-solving skills and customer service focus required.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. In this role you will work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment. This is a general X‑ray focused role for the immediate term, though Image Guided Therapy may be added to your scope in due course.
The successful candidate would ideally be based in the Newcastle, Durham or Darlington area.
You are responsible for:
- Operating at an advanced technical level to provide expert advice and solutions to our customers and colleagues.
- Providing field‑based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
- Diagnosing mechanical, hardware and software system failures using established procedures and information.
- Determining the most cost‑effective repair/solution to minimize customer downtime.
- Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5‑by‑7 working pattern.
You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first‑class service is delivered while ensuring quality and regulatory standards are adhered to in this heavily regulated industry. You will report directly to the District Service Delivery Manager for the North East.
To succeed in this role, you’ll need a customer‑first attitude and the following:
- HNC (NVQ Level 3 or higher) or Degree in Electro‑engineering or equivalent highly desirable.
- Experienced logical problem solver with ability to work independently.
- Experience carrying out corrective and preventative work for Imaging Systems devices and equipment desirable.
- The ability to process knowledge across multi‑modality and diverse product ranges.
- Recognise new technologies and adapt to daily challenges.
- Deliver high levels of customer service.
- Competent in IT/Network diagnosis, system connectivity and remote service desirable.
- Living in a convenient location to service the Newcastle, Durham and Darlington area.
Due to the role working in the healthcare environment, a standard DBS (Disclosure and Barring Service) criminal record check will be required for this role.
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during the recruitment process.
Field Service Engineer employer: Philips Iberica SAU
Philips Imaging is an exceptional employer, offering a collaborative work culture that prioritises customer service and employee well-being. Based in the vibrant Newcastle, Durham, and Darlington area, we provide our Field Service Engineers with ample opportunities for professional growth, flexible working arrangements, and a commitment to diversity and inclusion. Join us to be part of a team that values your contributions and supports your career development in the healthcare technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer role you’re after at Philips Iberica SAU.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Philips Iberica SAU a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Philips Iberica SAU.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer at Philips Iberica SAU, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Philips Iberica SAU a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Philips Iberica SAU specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Philips Iberica SAU
✨Brush Up on Core Engineering Principles
Before heading into the interview with Philips Iberica SAU, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Philips Iberica SAU want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
