At a Glance
- Tasks: Support Philips Imaging customers by installing, maintaining, and repairing advanced imaging equipment.
- Company: Join a leading healthcare technology company committed to innovation and quality service.
- Benefits: Enjoy competitive salary, car allowance, career development, and a flexible work environment.
- Other info: Be part of a collaborative team with opportunities for personal and professional growth.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: HNC or Degree in Electro-engineering; problem-solving skills and customer service experience preferred.
The predicted salary is between 30000 - 40000 € per year.
The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. In this role you will work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment. This is a general X-ray focussed role for the immediate term though Image Guided Therapy may be added to your scope in due course. The successful candidate would ideally be based in the Newcastle, Durham or Darlington area.
Responsibilities
- Operating at an advanced technical level to provide expert advice and solutions to our customers and colleagues.
- Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
- Diagnosing mechanical, hardware and software system failures using established procedures and information.
- Determining most cost effective repair/solution to minimize customer downtime.
- Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.
You are part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry. You will report directly to the District Service Delivery Manager for the North East.
Qualifications
- HNC (NVQ Level 3 or higher) or Degree in Electro-engineering or equivalent highly desirable.
- Experienced logical problem solver with ability to work independently.
- Experience in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable.
- The ability to process knowledge across multi-modality and diverse product ranges.
- Recognise new technologies and adapt to daily challenges.
- Deliver high levels of customer service.
- Competent in IT/Network diagnosis, system connectivity or Remote service desirable.
- You are currently living in a convenient location to service the Newcastle, Durham and Darlington area.
Due to the role working in the healthcare environment, a standard DBS (Disclosure and Baring Service) criminal record check will be required for this role.
Benefits
A challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences. From a competitive salary, car or car allowance as well as an incentive scheme, and access to career development opportunities; a career at Philips comes with all sorts of wonderful benefits. We are recognised as a Disability Confident employer in the UK and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these with your TA Consultant.
Field Service Engineer employer: Philips Iberica SAU
Philips Imaging is an exceptional employer, offering a dynamic and innovative work environment for Field Service Engineers in the Newcastle, Durham, and Darlington area. With competitive salaries, flexible working arrangements, and a strong commitment to employee development, we foster a culture of collaboration and inclusivity, ensuring that all team members can thrive while delivering top-notch service in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current Field Service Engineers on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Philips. You never know who might have the inside scoop!
✨Tip Number 2
Show off your skills! If you’ve got experience with imaging systems, make sure to highlight that in conversations. Bring up specific examples of how you've solved technical problems in the past. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge. Philips is looking for someone who can diagnose issues quickly, so be ready to discuss your problem-solving process. Practise explaining complex concepts in simple terms – it shows you can communicate effectively with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Philips team. Let’s get you that Field Service Engineer role!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with imaging systems and any relevant qualifications. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving skills and customer service experience.
Showcase Your Technical Skills:Since this role involves advanced technical support, make sure to showcase your IT and network diagnosis skills. We love seeing candidates who can demonstrate their ability to tackle complex issues head-on!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Philips Iberica SAU
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex imaging systems. Brush up on your technical knowledge about X-ray and Image Guided Therapy equipment. Be ready to discuss specific technologies you've worked with and how you solved problems in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved mechanical or software failures. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your logical approach and the impact of your solutions on customer satisfaction.
✨Demonstrate Customer Service Excellence
This role requires high levels of customer service. Think of instances where you've gone above and beyond for a client. Be ready to explain how you handle difficult situations and ensure minimal downtime for customers.
✨Familiarise Yourself with Regulatory Standards
Since this is a heavily regulated industry, understanding Quality & Regulatory standards is crucial. Research Philips' compliance practices and be prepared to discuss how you would adhere to these standards in your work.
