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- Tasks: Lead and innovate Philips' Imaging service portfolio across Europe.
- Company: Join a global leader in health technology with a focus on customer-centric solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Shape the future of healthcare services while making a real impact.
- Qualifications: Leadership experience in healthtech and strong background in Imaging required.
- Other info: Work from Amsterdam or Madrid, with flexible European commuting options.
The predicted salary is between 80000 - 100000 £ per year.
In this role your strategic vision directly shapes the future of Philips’ Imaging service portfolio across Europe. As the Service Business Manager for Imaging, Europe, you are not just managing services—you are steering a critical growth engine for the business. This is a high-impact leadership role designed for someone who wants to combine commercial strategy, operational excellence, and customer-centric innovation on a continental scale. You will develop and implement service delivery readiness plans, oversee financial and operational performance, and foster continuous service improvement. The role ensures regulatory compliance, drives market capabilities, and maintains a strategic services plan to position the business for long-term success.
Your Role:
- Aligns service portfolio strategies with the overall business objectives, ensuring that services are tailored to support the business’s growth aspirations and customer needs.
- Coordinates with cross functional business leaders to gather feedback on service performance, drive service market introductions, and ensure readiness for solution delivery.
- Develops and implements service delivery readiness plans during product, software, or solution new product introductions (NPI), ensuring the creation of delivery instructions, normative hours, and customer-facing content.
- Oversees the financial and operational performance of the service business, focusing on key metrics such as order intake, retention/churn rates, deal margins, and service availability.
- Fosters a culture of continuous service improvement by defining and driving productivity initiatives that enhance service efficiency and effectiveness across the business unit.
- Ensures compliance with regulatory requirements within the service business, developing operational KPIs to validate the success of service delivery processes.
- Drives the development of market capabilities for selling and delivering business-specific services, ensuring that teams are equipped with the necessary tools, training, and resources.
- Defines the requirements for enablers across the end-to-end service chain, including tooling and process improvements, to enhance service delivery and customer satisfaction.
- Establishes and maintains a strategic services plan that incorporates future market trends and business needs, positioning the service business for long-term success.
- Leads the creation of comprehensive service documentation, delivery instructions, and customer-facing materials, ensuring that service teams are fully prepared for effective fulfilment service business deliverables.
You’re the right fit if you have the following:
- Extensive leadership experience in Service function within healthtech with European scope.
- Strong background in Imaging (ideally across MR, CT and DXR).
- Bachelor's / Master's Degree in Health Science, Engineering, Business Administration or equivalent.
- Extensive leadership experience in Customer Service Operations, Service Delivery or equivalent.
- P&L responsibility.
- Strong commercial strategy, strategic planning and data analytical skills.
This role would ideally be based from either our Amsterdam office or Madrid; however all European locations within regular commuting distance of Philips head office locations in that country will be considered. The position requires working in‑person at least 3 days per week.
Service Business Leader- Imaging, Europe. in Farnborough employer: Philips Iberica SAU
Contact Detail:
Philips Iberica SAU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Business Leader- Imaging, Europe. in Farnborough
✨Tip Number 1
Network like a pro! Reach out to connections in the healthtech and imaging sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching Philips’ service portfolio and recent innovations in imaging. We want you to show off your knowledge and passion for the role. Tailor your answers to reflect how your experience aligns with their strategic vision.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. We can help you refine your pitch and get comfortable discussing your leadership experience and commercial strategy skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are proactive and engaged. Let’s get you that dream job!
We think you need these skills to ace Service Business Leader- Imaging, Europe. in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Business Leader role. Highlight your leadership experience in healthtech and any specific achievements in Imaging to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your strategic vision can shape our Imaging service portfolio. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you improve service efficiency or drive revenue growth? Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Philips Iberica SAU
✨Know Your Stuff
Make sure you’re well-versed in Philips’ Imaging service portfolio and the healthtech landscape. Brush up on key metrics like order intake and retention rates, as well as any recent innovations in imaging technology. This will show that you’re not just interested in the role but also understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in service delivery or customer operations. Highlight your experience with P&L responsibility and how you’ve driven continuous improvement initiatives. This is a leadership role, so demonstrating your ability to inspire and manage teams is crucial.
✨Align with Business Objectives
Be ready to discuss how you would align service strategies with business goals. Think about how you can tailor services to meet customer needs while driving growth. Showing that you can think strategically will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s future direction, especially regarding regulatory compliance and market capabilities. This not only shows your interest but also your strategic mindset. It’s a great way to engage with the interviewers and demonstrate your enthusiasm for the role.