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- Tasks: Provide exceptional support to users of innovative pregnancy and parenting apps.
- Company: Join Philips, a health tech company dedicated to improving healthcare for everyone.
- Benefits: Enjoy a supportive work environment, professional growth opportunities, and competitive benefits.
- Why this job: Make a real impact on parents' lives while developing your skills in a dynamic team.
- Qualifications: Strong English skills, excellent communication, problem-solving abilities, and a passion for customer service.
- Other info: This is a fixed-term role for 12 months with flexible holiday cover.
The predicted salary is between 24000 - 36000 £ per year.
Job Title
Customer Service Representative
Job Description
- Delivering outstanding customer support by promptly addressing user inquiries, resolving issues effectively, and providing clear, empathetic communication.
- Handling customer interactions through Zendesk (email), App Store Connect, Google Play Console, and various social media platforms.
- Keeping thorough and accurate records of customer interactions within our support software.
- Assisting in identifying and escalating complex product issues, working closely with the Customer Support Lead to provide valuable insights to the Product team.
- Engaging proactively with users who leave app reviews, aiming to resolve concerns, encourage positive sentiment, and improve overall user ratings.
- Supporting monthly reporting efforts by highlighting recurring issues, user feedback, and actionable trends.
- Contributing ideas to enhance self-service resources and reduce frequently recurring queries.
- Maintaining an organised workflow, prioritising tasks by urgency and user impact, ensuring consistently high-quality support.
An enthusiastic and dedicated customer support team within the Digital+ unit, focused on delivering excellent user experiences. You will work directly with theCustomer Support Lead, who will guide your professional development and align your responsibilities with broader organisational goals
- Strong proficiency in English (additional languages are beneficial but not mandatory).
- Exceptional communication and interpersonal skills, with a talent for creating positive user interactions.
- Strong problem-solving and troubleshooting abilities with the capacity to multitask effectively.
- Genuine passion for delivering outstanding customer experiences.
- Familiarity or willingness to quickly learn customer support tools (Zendesk, App Store Connect, Google Play Console, social media platforms).
- A collaborative and proactive approach, capable of taking initiative and working effectively within an international team.
- Flexibility and willingness to provide occasional holiday cover.
- Empathy, cultural sensitivity, and a respectful approach towards diverse user needs and backgrounds.
A supportive and engaging work environment within a dynamic team dedicated to meaningful innovation. You’ll gain professional growth opportunities and competitive benefits, contributing directly to a product suite that positively impacts millions of parents worldwide.
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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Customer Service Representative employer: Philips Iberica SAU
Contact Detail:
Philips Iberica SAU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the customer support tools mentioned in the job description, like Zendesk and Google Play Console. Having a basic understanding of these platforms will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Demonstrate your empathy and communication skills during any interactions you have with us. Whether it's through social media or networking events, showing that you can connect with users on a personal level is key for this role.
✨Tip Number 3
Research common issues faced by users of pregnancy and parenting apps. Being knowledgeable about potential user concerns will help you stand out as someone who is genuinely interested in improving user experiences.
✨Tip Number 4
Engage with our community on social media platforms. By interacting with our content and understanding our audience, you'll be better equipped to provide tailored support and insights during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your communication skills, problem-solving abilities, and any familiarity with customer support tools like Zendesk.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering outstanding customer experiences. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Philips Iberica SAU
✨Showcase Your Communication Skills
As a Customer Service Representative, exceptional communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and empathetically. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Familiarise Yourself with Support Tools
Since the role involves using tools like Zendesk and social media platforms, it’s beneficial to have a basic understanding of these systems. Mention any relevant experience or express your willingness to learn quickly about these tools during the interview.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills by discussing specific instances where you tackled challenging customer inquiries. This will show your potential employer that you can handle complex situations and provide effective solutions.
✨Demonstrate Empathy and Cultural Sensitivity
Given the diverse user base, it's important to convey your understanding of different cultural backgrounds. Share examples of how you've approached customer interactions with empathy and respect, which will resonate well with the interviewers.
