Clinical Customer Engagement Manager

As a Clinical Customer Engagement Manager, you will work on the implementation and execution of a strong market readiness and market expansion programme. You will be accountable for MR customer visits, executing MR demos at tradeshows, and proof point collection with your strong clinical knowledge, hands-on expertise in MR, as well as communication skills and a strong drive for success.

Your role:

• Drive clinical programmes to support market readiness and post-market growth initiatives.
• Contribute to the global clinical post-market strategy, including segmentation, speaker bureaus, and peer-to-peer market activities.
• Build and maintain a competitive clinical content database (e.g., images, exam cards) aligned with product value propositions.
• Collaborate cross-functionally across internal teams and global markets to drive clinical adoption and knowledge sharing.
• Provide training to empower clinical experts and enhance customer engagement.
• Deliver customer product demonstrations.

You’re the right fit if:

• Education: Bachelor’s/Master’s Degree in Business Administration, Healthcare Administration, Medical Technology or equivalent.
• Work Experience: Minimum 5 years of experience with a Bachelor’s in areas such as Healthcare Technology, Product Management, Medical Technology, Medical Sales, Clinical Marketing or equivalent.
• Preferred Qualifications: At least 5 years of experience as MR Operator or Applications Specialist.
• Good knowledge of MR technologies (imaging, post-processing, workflow) that currently dominate the MR market and familiarity with other imaging modalities (CT, X-Ray, US).
• Good clinical knowledge allowing you to understand customer needs and value drivers in the healthcare imaging domain, specifically MR.
• Boldness to support market readiness and expansion whenever possible, exploiting Philips technologies, market positions, and brand.
• Ability to synthesise market and customer feedback into insights helping clinical adoption.
• Ability to deliver in a complex environment (high-end technology, highly professional customers, and global scope) to meet demanding business targets.
• Strong communication skills and ability to lead a multi-functional and global team to contribute to market readiness (clinical adoption) and market expansion.
• Ability to relate and communicate with different levels and functions in the organisation.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

How we work at Philips:

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways:

• We believe in the importance of impactful collaboration: There’s a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
• We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules.
• We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.