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For Companies At a Glance
- Tasks: Manage international client contract renewals and ensure timely processing.
- Company: Philips is a health technology company dedicated to improving global healthcare access.
- Benefits: Enjoy a dynamic work environment in Paris with opportunities for growth and development.
- Why this job: Join a mission-driven team that values every individual and makes a real impact on healthcare.
- Qualifications: Requires a degree in commerce, 2+ years of customer-facing experience, and fluency in English and French.
- Other info: Open to applicants with varying levels of experience; diversity and inclusion are valued.
The predicted salary is between 36000 - 60000 £ per year.
Job Title
Chargé(e) de relations clients – Renouvellements contrats – H/F
Job Description
Ce poste vous donne la possibilité de gérer les renouvellements de contrats de service de nos clients internationaux, en collaboration avec les commerciaux, en assurant le respect des délais de renouvellement.
Mission
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Gérer des tâches quotidiennes telles que la création, la gestion, le suivi et la maintenance de la base de renouvellement.
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Générer, réviser et fournir des devis de renouvellement précis aux clients.
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Identifier et présenter les objections de prix à la direction.
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Comprendre et gérer le processus d\’approvisionnement des clients pour assurer la rapidité des renouvellements de contrats.
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Demander et réviser le bon de commande du client par rapport au devis de renouvellement pour en vérifier l\’exactitude.
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Examiner et répondre aux demandes de renseignements des clients concernant le soutien au renouvellement.
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Assister et participer activement aux réunions hebdomadaires de mise à jour sur l\’état des renouvellements.
Poste basé à Paris (75002).
Vos atouts pour réussir
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Formation supérieure en commerce ou équivalent.
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Plus de 2 ans d\’expérience démontrée dans un rôle de contact avec la clientèle.
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Capacité à communiquer clairement et efficacement par téléphone et par courriel.
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Excellentes compétences organisationnelles, rigueur et souci du détail, avec la capacité de gérer un volume élevé de renouvellements.
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Excellente maîtrise d\’Excel et idéalement SAP, Zuora et Salesforce.
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Anglais et français courant impératif.
A propos de Philips ?
Nous sommes une entreprise de technologie de la santé. Nous avons bâti tout notre savoir-faire sur la conviction que chaque être humain est important et nous ne nous arrêterons pas tant que chaque individu dans le monde, n\’aura pas accès aux soins de santé de qualité que nous méritons tous. Choisissez le travail de votre vie et améliorez la vie des autres.
•En savoir plus sur nos activités.
•Découvrez notre histoire.
•En savoir plus sur notre mission.
Si vous êtes intéressé(e) par ce poste et que vous possédez plusieurs des expériences requises, mais pas toutes, nous vous encourageons à poser votre candidature. Il se peut que vous soyez le candidat idéal pour ce poste ou pour d\’autres postes au sein de Philips. Pour en savoir plus sur notre engagement en faveur de la diversité et de l\’inclusion, cliquezici.
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Chargé(e) de relations clients - Renouvellements contrats - H/F employer: Philips Iberica SAU
Contact Detail:
Philips Iberica SAU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chargé(e) de relations clients - Renouvellements contrats - H/F
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Excel, SAP, Zuora, and Salesforce. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in both English and French. Since this role involves liaising with international clients, being able to communicate effectively in both languages will set you apart from other candidates.
✨Tip Number 3
Prepare for potential objections regarding pricing by researching common concerns clients may have. This will help you present solutions confidently during discussions and show that you are proactive in addressing client needs.
✨Tip Number 4
Engage with current employees or alumni from Philips on professional networking sites. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Chargé(e) de relations clients - Renouvellements contrats - H/F
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of the Chargé(e) de relations clients position. Highlight your experience in contract renewals and customer relations in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills, attention to detail, and any relevant software proficiency, such as Excel, SAP, Zuora, or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention your bilingual abilities in English and French, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and well-presented.
How to prepare for a job interview at Philips Iberica SAU
✨Know Your Numbers
Since the role involves managing contract renewals, be prepared to discuss your experience with data management and Excel. Highlight any specific metrics you've improved in previous roles.
✨Master the Art of Communication
This position requires clear communication with clients and colleagues. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as this will be crucial during the interview.
✨Showcase Your Organisational Skills
With a high volume of renewals to manage, demonstrate your organisational abilities. Be ready to share examples of how you've successfully managed multiple tasks or projects simultaneously in past roles.
✨Familiarise Yourself with Relevant Tools
The job mentions tools like SAP, Zuora, and Salesforce. If you have experience with these or similar systems, be sure to mention it. If not, do some research to show your willingness to learn.
